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EXPLORER
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100%
$10 USD / Heure
・
India (10:11 PM)
・
Inscrit depuis le septembre 2, 2007
$10 USD / Heure
・
15+ Years of total BPO work experience - 10+ years of experience in leading voice, email, chat and transaction processes for different businesses like Airline travel & ticketing, Insurance, Telecom and Intellectual Property. As a certified Project Manager, I have rich experience in leading projects. I have started working as a full-time freelancer from July-2018 and I look forward to utilizing my Customer Service, Operations Management, Project Management, Data Analytics and Reporting expertise to serve you. Key Skills: Operations Management | Project Management | Call Center Management | People Management | Performance Management | Client Focus | Leadership | Decision Making | Critical Thinking & Problem Solving | Continuous Process Improvement | Hiring & Staffing | Workflow Management | Risk Management | Conflict Management | Negotiation | Voice of Customer Analytics | MIS Reporting | Business Continuity Planning (BCP) | Lean Six Sigma Certifications: PMP | Six Sigma Green Belt
Very good job. Thank you !!!
Ramesh Reddy P.
@workingPhoenix
•
nalgonda, India
•
Partager
Expérience
Senior Manager Operations
déc., 2015 - juil., 2018
•
2 ans, 7 mois
CPA Global
déc., 2015 - juil., 2018
•
2 ans, 7 mois
● Handle daily production - Review the day to day delivery and quality per SLA ● Oversee Transition for ongoing clients/projects ● Successful completion of projects ● Track and ensure completion of all required documentation ● New clients projection and planning- Team requirement, transition plan, team training ● Manage team, team attrition, appraisals and various other MIS related to team ● Review of various reports for Team Performance and Analysis
déc., 2015 - juil., 2018
•
2 ans, 7 mois
Operations Manager
déc., 2011 - déc., 2015
•
4 ans
Genpact
déc., 2011 - déc., 2015
•
4 ans
Managed banking operations team of more than 60 members to deliver upon ever-changing business targets. Designing and implementing strategies and process improvements to exceed Customer satisfaction, manage business relations. Run and effectively communicate project status to project stakeholders. Coach, mentor, and motivate team members, influencing them to take positive action and accountability for assigned work.
déc., 2011 - déc., 2015
•
4 ans
Team Leader - Operations
déc., 2010 - déc., 2011
•
1 an
Sitel
déc., 2010 - déc., 2011
•
1 an
Manage Travelocity Sales and Customer service team of more than 30 members to run call centre operations. Effectively coach and develop individuals to enable them to succeed in their jobs. Ensure that individuals function together as a team to service client’s needs and maximize productivity, quality and efficiency.
déc., 2010 - déc., 2011
•
1 an
Formation
Amity Business School
2008 - 2011
•
3 ans
MBA
India
2008 - 2011
•
3 ans
Qualifications
Six Sigma Green Belt
2012
Genpact
Lean Six Sigma (LSS) Green Belt training develops students into team leaders and problem-solvers who can regularly improve processes within their local areas and functions. Following the disciplined DMAIC (Define-Measure-Analyze-Improve-Control) roadmap, students learn to collect and analyze performance data, identify inefficiencies and problems, pinpoint the root causes of those problems and institute new protocols to greatly improve processes. They also obtain skills in leading teams through the process of change.
2012
Project Management Professional
2013
PMI
PMI’s Project Management Professional (PMP)® credential is the most important industry-recognized certification for project managers.
2013
Publications
None
None
None
Certifications
Basic Numeracy
US English
Vérifications
Dans les temps
100 %
Dans le budget
100 %
Taux d'acceptation
100 %
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