Equipped with eight years' working experience in sales (outbound/inbound, voice and non-voice) and customer service. I first started my career in sales and customer service at one of the largest BPO companies in the Philippines. Since 2010, I have been working from home collaborating with clients from different parts of the world doing what I do best. Working from home has definitely given me tremendous boost in my career, transforming me into a solid freelancer who is confident with my skills. Let me know how I can help you! Summary of skills/experience: Sales and Customer Service (phone, email and live chat) Support Ticket Handling (Zendesk) New-Hire Training & Orientation & Creating Training Documents Telemarketing, Lead Generation, Appointment-setting Apartment/Holiday Homes Booking Management (Airbnb, Flipkey, etc.) Web Research Data Entry Transcription Quality Control (call center calls) Recruitment (follow up with applicants & scheduling interviews)