EXPLORER


1,4
1,4
100%
$15 USD / Heure
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Philippines (1:34 PM)
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Inscrit depuis le mai 11, 2007
$15 USD / Heure
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Experienced Technical Support, Virtual Assistant, Researcher, and Social Media Moderator I'm a professional specializing in the field of administrative and customer support. I have over 7 years of office experience working in various BPO companies as a technical support representative and IT helpdesk agent before moving to freelance. I am well-versed in administrative work such as managing calendars and emails, travel arrangements, web research, data entry, simple graphic designs, maintaining and compiling reports and spreadsheets, and moderating social media accounts. I pride myself on being extremely professional and aim to deliver a job well done. I am proud to be personable and possess excellent communication skills. I look forward to working with you and helping you with your customer support and virtual assistance tasks to improve your business' productivity.
Vérifications
Dans les temps
100 %
Dans le budget
100 %
Taux d'acceptation
100 %

Tutorial for Support Team

Video Tutorial for Customers

Tutorial for Support Team

Video Tutorial for Customers

Good writer :)
Roel S.
@bo2t
•

San Fernando, Philippines
•
Partager
Expérience
Quality Assurance Manager
févr., 2017 - Présent
•
9 ans
Brandbastion
févr., 2017 - Présent
•
9 ans
Helped with the quality of natural language processing software Assisted in removing security threats, competitor's promotion, spam, phishing attacks within 8 minutes 24/7
févr., 2017 - Présent
•
9 ans
Application Support Team Lead
avr., 2015 - Présent
•
10 ans, 11 mois
Zenoradio
avr., 2015 - Présent
•
10 ans, 11 mois
• Manage teams and make sure they are meeting targets. • Signoffs software testing for production releases • Streamline issues for Sys Admins or Developers escalations. • Create process for level 1 troubleshooting
avr., 2015 - Présent
•
10 ans, 11 mois
Moderator (Question Processor)
sept., 2018 - oct., 2020
•
2 ans, 1 mois
Course Hero
sept., 2018 - oct., 2020
•
2 ans, 1 mois
Helped improve tutor quality with new policies and processes developed with the rollout of new expert and tutor community initiatives and achieve SLA for Q&A processing Helped in second layer processing that focuses on removing bad questions from the live queue to improve quality
sept., 2018 - oct., 2020
•
2 ans, 1 mois
Formation
AMA University
2002 - 2007
•
5 ans
BS in Computer Science
2002 - 2007
•
5 ans
Qualifications
IT IS Critical Situation Management
2013
2013
IT IS : Six Sigma Yellow Belt
2014
2014
CCNA Certification
2007
Cisco
CCNA completion certificate
2007
Certifications
US English