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Sheila Mai V.

@sheila21

5,0
1

1,4

1,4

100%

Tech Support | VA | Moderator | Team Leader

$15 USD / Heure

Drapeau de

Philippines (1:34 PM)

Inscrit depuis le mai 11, 2007

$15 USD / Heure

Experienced Technical Support, Virtual Assistant, Researcher, and Social Media Moderator I'm a professional specializing in the field of administrative and customer support. I have over 7 years of office experience working in various BPO companies as a technical support representative and IT helpdesk agent before moving to freelance. I am well-versed in administrative work such as managing calendars and emails, travel arrangements, web research, data entry, simple graphic designs, maintaining and compiling reports and spreadsheets, and moderating social media accounts. I pride myself on being extremely professional and aim to deliver a job well done. I am proud to be personable and possess excellent communication skills. I look forward to working with you and helping you with your customer support and virtual assistance tasks to improve your business' productivity.

Vérifications

Dans les temps

100 %

Dans le budget

100 %

Taux d'acceptation

100 %

Portfolio

Portfolio

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5.0 · 1 Avis
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nadyajoy Writing Project $50,50 USD

Good writer :)

Roel S.

@bo2t

Drapeau de

San Fernando, Philippines

il y a 19 ans

Partager

Expérience

Quality Assurance Manager

févr., 2017 - Présent

9 ans

Brandbastion

févr., 2017 - Présent

9 ans

Helped with the quality of natural language processing software Assisted in removing security threats, competitor's promotion, spam, phishing attacks within 8 minutes 24/7

févr., 2017 - Présent

9 ans

Application Support Team Lead

avr., 2015 - Présent

10 ans, 11 mois

Zenoradio

avr., 2015 - Présent

10 ans, 11 mois

• Manage teams and make sure they are meeting targets. • Signoffs software testing for production releases • Streamline issues for Sys Admins or Developers escalations. • Create process for level 1 troubleshooting

avr., 2015 - Présent

10 ans, 11 mois

Moderator (Question Processor)

sept., 2018 - oct., 2020

2 ans, 1 mois

Course Hero

sept., 2018 - oct., 2020

2 ans, 1 mois

Helped improve tutor quality with new policies and processes developed with the rollout of new expert and tutor community initiatives and achieve SLA for Q&A processing Helped in second layer processing that focuses on removing bad questions from the live queue to improve quality

sept., 2018 - oct., 2020

2 ans, 1 mois

Formation

AMA University

2002 - 2007

5 ans

BS in Computer Science

2002 - 2007

5 ans

Qualifications

IT IS Critical Situation Management

2013

2013

IT IS : Six Sigma Yellow Belt

2014

2014

CCNA Certification

2007

Cisco

CCNA completion certificate

2007

Certifications

US English - Level 1

US English

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