• Strong computer, analytical, problem-solving, organizational and communication skills with attention to detail and accuracy • Professional attitude towards customer satisfaction, resulting in an exceptional rapport with customers • Expert level and high proficiency using MS Excel, MS Access, VBA • Pleasant, enjoy working with details and completing assignments accurately and on time Education Conestoga College, Kitchener, Ontario Computer Programmer Diploma 2002 Employment Computer Programmer / Business Analyst Sun Life Financial - Group Client Services Waterloo, Ontario, Canada 2003-2010