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@samuelkingaru
Membre depuis le 10 mai 2019
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samuelkingaru

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I am very comfortable with databases, this is an area which I have over 5 years of experience. I have been working with computers for over 15 years therefore my data processing, entry, Excel and mining are of a very high standard. Very comfortable working by myself which makes me proactive
$19 USD/hr
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Portfolio

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Expérience

Database Administrator

Mar 2017

• Working on SQL Server Management Studio to resolve performance issues • Handling projects and meeting timelines • Using SQL to diagnose issues and when possible resolve them • Communicating with customers to identify issues • Daily use of Microsoft products such as Excel, Word, Outlook

Application Support Analyst

Sep 2015 - Mar 2017 (1 year)

• Using SQL to diagnose issues and when possible resolve them • Communicating with customers to identify issues • Daily use of Microsoft products such as Excel, Word, Outlook

Service Desk Analyst

Aug 2014 - Sep 2015 (1 year)

• Supporting over 9000 users worldwide in an ITIL controlled environment • Handling over 30 calls on a daily basis while maintaining a good resolution rate • Supporting over 350 bespoke applications • Ensuring both individual and service desk SLAs and KPIs are met • Provide Remote Desktop Support, Call logging using the Support Works ticketing system to log and resolve issues over the phone as well as managing escalations when required • Provide good customer service by meeting SLA’s

Qualifications

BSc Business Information Systems 2:1 (2011)

Birmingham City University

BTEC National Diploma in IT- Triple Distinction (equivalent to three A-levels) (2006)

Ealing, Hammersmith & West London, Southall

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