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Business AnalystOct 2017
• Requirement Analysis. ✓ Working with cross functional teams to understand and analyze their requirements. ✓ Verifying and prioritizing requirements discovered. • Designing and Evaluating Solutions ✓ Designing solutions that satisfy requirements and meet business goals. ✓ Designing software/technology solutions to improve the business processes. • Implementation and Monitoring. ✓ Planning and monitoring the activities from software project initiation to delivery.
Digital Marketing AnalystAug 2016 - Sep 2017 (1 year)
• Marketing Plan and Strategy ✓ Collaborating with the client on their goals or requirements to plan a marketing campaign. ✓ Collaborating on social media marketing strategy. • Analysis and Reporting ✓ Analyzing the results of each campaign. ✓ Evaluating the results to improvise the strategy and marketing plan. • Client Relationship Management ✓ Address client concerns promptly and professionally.
Process Executive - OperationsJun 2015 - Dec 2015 (6 months)
• Customer Accounts Management ✓ Perform end – to – end process of orders and assist the requests of customers. • Complaints Handling and Closure ✓ Timely handling of customer complaints and solve the issues. • Customer Relationship ✓ Identify the best up-selling/cross selling strategy for the business by understanding the customer. • Customer Retention ✓ Provide best solution to overcome the deadlocks with customer and retain the user with the more satisfaction.