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@salesopportunity
Drapeau de Philippines Imus City, Philippines
Membre depuis le 18 juillet 2019
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salesopportunity

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10 years of generating consistent B2B and B2C leads and appointments to all my clients. Having a very solid experience in doing cold calling for campaigns and projects in appointment setting, lead generation, follow up calls, surveys, customer service and referral service. I can deliver 4-5 appointments per day. Either face to face or by phone appointment. I am an organized, results-oriented Customer Service Professional with an excellent track record of significantly increasing sales and customer base. I have a proven record of accomplishment in resolving complex customer issues. Providing excellent customer service at all times.
$6 USD/hr
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Portfolio

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Expérience

Customer Service and Sales Advisor

Jan 2018 - Jun 2019 (1 year)

• Took inbound calls, dealt with questions efficiently and effectively and input data into our CRM. • Gave customers the correct advice, and after understanding their needs, up-sold services and turned objections into sales opportunities. • Cold-called customers to up-sell services. • Solved issues of customers and made them happy. • Maintained a friendly manner and calm, positive demeanor when handling complaints.

Team Lead

Apr 2013 - Nov 2017 (4 years)

• Actively practice and support company operating policies and procedures. • Prepared efficiency reports once per hour in order to monitor daily call production. • Developed and implemented plans to prevent areas of inefficiency. • Provided additional training to members of my team. • Trained new team members. • Assisted call center team manager in daily duties. • Coaching and development of the staff.

Call Center Agent

Sep 2009 - Jan 2013 (3 years)

• Awarded Telemarketer of the month for 14 times. • Booked Appointments. • Obtained and recorded customer information such as name, address, emails, phone numbers and entered into our CRM. • Made cold calls, email marketing and chat support tasks.

Éducation

Bachelor in Secondary Education

2000 - 2004 (4 years)

Certifications

  • Preferred Freelancer Program SLA
    84%

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