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Process AssociateJul 2016 - Nov 2018 (2 years)
I was a collector in a financial account. We do both inbound and outbound call and assist American customer from different time zones and help them process the payment over the phone or arrange the payment. I stayed in Genpact for 2 years.
Customer Service/Sales RepresentativeSep 2008 - May 2016 (7 years)
I stayed in Sykes for 8 years. I've been in 3 accounts. I was part of Sales for 4 years, card activation process and we do up selling assisting US customers. My second account was store card as customer service representative assisting Canadian customers for 2 years. Lastly, my third account was hotel reservation account. We assist Asia Pacific travel agencies. We help them when it comes to their reservations in hotel, excursion, rent a car, tours, etc. for 2 years.