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Drapeau de India Gandhinagar, India
Membre depuis le 25 mai 2019
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Seeking a position to utilize, enhance my skills and abilities in the industry which offers professional growth while being resourceful and flexible.
$5 USD/hr
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Technical Support with More than 4 years of Experience

Aug 2015 - Feb 2019 (3 years)

1>Provide functional support of applications for users in both the business operations and customer services. 2>Log a ticket through Jira Ticketing tool. 3>Provide Customer support across the Globe. 4>Resposible for managing the P1/P2/P3 ticket. 5>. providing an update to the Client and update them about the status of Ticket. 6>Provide Chat and Phone support to the Client. 7> Initial interface with the customer (gathers, documents, and reviews details of issue; routes issues as appropriate).



2006 - 2010 (4 years)


ITIL Certificate (2018)


The purpose of the ITIL Foundation certificate in IT Service Management is to certify that the candidate has gained knowledge of the ITIL terminology, structure and basic concepts and has comprehended the core principles of ITIL practices for service management.


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