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Technical Support with More than 4 years of ExperienceAug 2015 - Feb 2019 (3 years)
1>Provide functional support of applications for users in both the business operations and customer services. 2>Log a ticket through Jira Ticketing tool. 3>Provide Customer support across the Globe. 4>Resposible for managing the P1/P2/P3 ticket. 5>. providing an update to the Client and update them about the status of Ticket. 6>Provide Chat and Phone support to the Client. 7> Initial interface with the customer (gathers, documents, and reviews details of issue; routes issues as appropriate).
B.E2006 - 2010 (4 years)
ITIL Certificate (2018)Axelos
The purpose of the ITIL Foundation certificate in IT Service Management is to certify that the candidate has gained knowledge of the ITIL terminology, structure and basic concepts and has comprehended the core principles of ITIL practices for service management.