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Membre depuis le 2 janvier 2011
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Reconstructing your corporate image by smartly making the calls! Our courteous and refined operators modify your customer service expectations… About the Company The Professionals is a BPO that provides a plethora of outsourced data services to customers mostly in US, Canada, UK and Australia. Its offerings incorporate B2B & B2C services including outbound and inbound calls, web designing, medical billing and HR management. The Professionals was founded in 2008, determined to revolutionize the telecommunication Industry. We are striving to raise the standards of excellence that all other call centers need to match. Our leading and fastest growing Business Process Outsourcing (BPO) and Call Center is based in Lahore and is a member of Pakistan Software Export Board (PSEB). We are specialized in appointment fixing and call center services for high speed internet. We offer innovative range of BPO services for your business. We help our clients to reduce costs, improve quality and exceed their customer base. The Professionals offers BPO that allow you to focus on your core business and strengthen your competitive edge. Our world class call centre solutions help our clients to reduce operational costs, build customer base and improve the overall customer experience. Our professional experience has taught us the success of call centre business and we believe that outsourcing industry hinges on good technology base, talented workforce and constant focus on fulfillment of objectives. As an emerging business process outsourcing company, The Professionals strives to work with some of the world’s best brands. Our Commitment to our goal has attracted many notable clients including Sky TV, Solo Mobile, Ahutech, EON, The Professionals Limited, AA Limited, Opal Broadband, Titan Telecom, Tiscalli, Reliance Protectron home security, Ceiling insulation for homes in Australia. The management of The Professionals has been trained and employed by Pakistan’s leading contact centers (The Resource Group, Ovex technology) with several honors to their credit including training, human resource, campaign management, predictive dialer expertise and technical customer support including IT support. Selected Clients Suite of Services: The Professionals provide the following services: • Inbound Call Center • Outbound Call Center • Customer Care & IT • Recruitment Services Inbound Call Center Services • Telemarketing • Customer Services • Sales Lead Qualification • Inside Sales Support • Order Management Outbound Call Center Services • Appointment Setting • Lead Generation • Telemarketing Services Customer Care & IT • Help Desk • Chat Support • Web Designing • System Support • Eligibility Verification • Medical Billing Recruitment Services • Java Professionals • SAP Professionals A Company to Revolutionize the Telecommunication Industry Our belief in our resources, practice and insight as well as having a telecom background, gives us a unique position to revolutionize the telecommunication industry. We furnish clients with: • Higher quality telephone and web-based customer service and sales operations. • Lower base operating costs • Maximum customer value We deliver through: • Specialized computer telephony technologies • Call center development experience • Human resources management and process expertise A Growing Company with a Great Future Our wide array of customers from diversified sectors is our biggest strength. Growth and change are coming at a rapid pace for the company. We don’t just make customers, we build long-term relationships. Dedicated call centre Facility Since The Professionals is a privately held company, we’re disciplined and boldly assertive to render high-quality call center services that do exactly what our clients need and expect. We maintain our standards based not just on the technology that we use to get the task accomplished, but the agents that we vigilantly pick to work with us. We select candidates with notable phone voices, listening skills and work history that match the services we offer our clients. Our telephone representatives focus on each transaction one at a time, guided by their individual training and the script. Our agents become a spontaneous extension of your company’s brand. We ensure you are never out of touch with your clients. The Professionals focuses on all features of its clients' customer service and telemarketing needs, from pre-sale and after-sale, through to researching prospective markets and completing transactions. The Professionals relentlessly focuses on quality that has been independently acknowledged by the BPO industry. We provide an entire spectrum of call centre services starting from inbound call centre services, outbound call centre services and back office functions. We help our clients to generate maximum revenue through customized BPO solutions like cross-selling, up-selling, customer service, telemarketing, order taking, answering service, and lead generation and BPO services. Key Benefits • Perfect for all business • Focus on Core business and not on Running a phone company • Affordability • Flexibility • Quality • Manage Capacity Easily • Productivity Hosted Contact Centre Software Solutions If you are looking to enhance your operation with more advanced features, evaluate The Professionals first. Our hosted contact centre system contains call handling and network routing applications that can easily supplement your existing systems (TDM or IP) with new capabilities, saving you the time and costs associated withy new equipment implementation. If you need to distribute calls or contacts to multiple sites or at-home workers evaluate The Professionals. Our hosted system easily unifies a dispersed work group under The Professionals (without requiring specialized equipment at each location), with reporting, monitoring and recording capabilities for the manager. What’s more, The Professionals puts the control where it belongs: with you, our customer. And since The Professionals is a hosted, on-demand network-based application suite, it offers a number of advantages over traditional, on-site systems: • No large upfront calls • No annual maintenance or upgrade costs • No integration fees for new functionality • Low-risk commitment • Scales up or down with your business needs • Pay as you go : billed by-the-month Contact us to discover how our unique inbound/ outbound call center services provide better experiences for your business. A missed call is a lost sale!
$12 $ US / h
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