Maintained computer databases by entering and updating student information Communicated with diverse student body and staff Provided customer service to current and potential students and campus visitors Utilizes Microsoft Office, SAD, CampusVue and Macintosh for daily tasks Ensures student and educational privacy under the FERPA Act

Managed 5 operational duty stations manned by 25 multi service and civilian personnel while balancing these responsibilities with operational duties Trained 9 junior operators in multiple aspects of position and target operations, all who qualified ahead of schedule with final scores above 90% Validated proficiency checklists and revised training guides for 3 duty positions Translated, transcribed, filtered and analyzed routine foreign language intercepted communications