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Md Imran Ali BG-165/2,1st Floor, Rani Appt, Near-Sonali Appt, Kestopur, Hanapara, Kolkata-700102 Email: Contact: [login to view URL] Professional Objective: - • To increase self and organizational productivity thus insuring the upward growth of my career graph. • To learn to carry out assigned job with utmost degree of dedication resulting in successful culmination and thereby leading to my professional growth. Job Profile IBM DAKSH Business Process, Kolkata. Joining Date – 7th May, 2007. Designation – Executive (Specialist Customer Support). Department – Operations. C.T.C –100010/- P.A Roles and responsibilities Providing quality customer services Handle support requests through incoming calls Handling calls on NORTEL networks Categorize, prioritize, and document all Interaction Utilize knowledge base to troubleshoot Escalate issues to supervisor Participate in team development activities and meetings EDUCATIONAL QUALIFICATION • BACHELOR OF COMPUTER APPLICATION Bangalore University. Duration 2002-2005 • INTERMEDIATE OF SCIENCE I.S.C. Board Duration – 2000-2002 • Xth. STANDARD I.C.S.E. BOARD – 2000 TECHNICAL QUALIFICATION Successfully completed [login to view URL] Training in 2006 Successfully completed MS Office 98 Training in 2003 KEY SKILL (Excel and Macro),(hardware and Networking) MAJOR PROJECT Title : Medical Billing Duration : March 2006 to July 2006 Environment : Visual Basic 2003 and Microsoft Access. Role : Analysis, Designing, Coding, Testing, Documentation. Project Details : The project was developed as a part of [login to view URL] curriculum. It provides a convenient place to store and organize the different types of Medicine and Brands that can maintain stock and inventory. Title : WEBSITE Hyperlink : [login to view URL] Duration : July 2006 to December 2006 Environment : HTML and Front Page Role : Analysis, Designing, Coding, Testing, Documentation. Project Details : The project was developed as a part of [login to view URL] curriculum. It is based on Information Management of Daily Needs. It saves time while surfing internet for any information. EXTRA ACTIVITIES 1. Painting Rank 2 (School Level). 2. IT Quiz Rank 3 (College Level) 3. Group Singing Rank 1 (College Level) 4. Group Dance Rank 1 (College Level) 5. SCHOOL SPORTS Cricket and Football. STRENGTHS Smart, innovative and flexible with good communication skills and pleasing personality LANGUAGES KNOWN HINDI, ENGLISH. Personal Details: Father’s Name : Md Qiamuddin Date of Birth : 28th November, 1983. Sex : Male. Caste & Religion : General, Muslim. Martial Status : Unmarried. Language Known : English and Hindi I hereby declare that the above given information are true and correct to the best of my knowledge and belief. Dated Place [MD IMRAN ALI]