Robin W.

QSS Will offer your company: Call Center dedicated facilities Specialized personnel Quality Assurance Department Training Department Inbound services Management of long term and high capacity contracts Job security for staff in accordance with the Bolivian labor law QSS will Ensure: Agent’s High quality performance Rapid and immediate assistance Properly trained agents that will assist your customers accurately A minimum of 90% on quality performance The Agents requirement will be fulfilled according to Partner company’s needs Our Facilities: We own a very powerful computer network, dedicated only to call center services Our facilities are adapted to future growth We own UPS equipment and a power generator equipment for emergencies Quality Assurance Department: Affiliated Call Center provides a team which is only dedicated to monitor agents performance, evaluate each agent, provide feedback, improve performance on daily basis, and being able to provide accurate reports according to QSS management needs and Partner company’s needs. Training Department: Our training department function is to provide an appropriate training to all the new agents, generating a reliable training process, evaluating agents before they are ready to start operations on floor. This department is also in charge of updating agents on new procedures and information regarding company’s issues. We have skilled personnel committed to ensure an accurate assistance process on technical issues. Inbound Services: Inbound services Technical support Customer care line Helpdesk Claims Management Product Sales Our Capacity: Affiliated Call Center has developed an agent recruiting process, making sure that our partners will never have to worry about staff and assistance towards their customers. Our facilities are strategically built in order to grow and provide the number of agents and equipment that may be needed for future projects. Our Staff’s Security: When it comes to outsourcing services, Bolivia is practically a new place for this type of services, how ever, at QSS we ensure that our staffs management is under total observance by the ministry of work, we work according law’s statements, making sure that our personnel is working through a legal employment process. QSS is ready to start business with your company, our background precedes us, your business will be in good hands and your needs will be fulfilled. We are glad that we are able to satisfy all our customer as we have maintained high quality as well as delivery them the given campaign with in the stipulated time frame. We wish to continue the good work and will keep doing it.