Kunal D.

Prerana Technologies is an IT enabled service company focusing on Customer Service, E-based services and Business Process Outsourcing. Our team comprises of young and vibrant set of professionals who have expertise in various fields of Business Administration, Software and Finance. Team work and Co-operation are the basis of our services. We facilitate an innovative experience of managing your business in a more effective and focused way. With the best industry standards and proven methodology, we are dedicated to the continuous and world class service delivery. Our Objective is to operate in niche areas with specialized skill sets, setting standards in Contact Center and Business Process Outsourcing as a world-class service provider by leveraging competencies and constantly metamorphosing our capabilities into "World Class deliverables"- with strategic partnerships and alliances internationally. About Us Mission To be the premier provider of integrated technology, marketing and customer care services. Vision To be the leading global provider of Business Process Outsourcing solutions in the Customer Management space. Prerana offers a range of services from consulting for process outsourcing to the implementation and management of outsourced operations. Prerana Technologies will strive to build strong client relationships and emerge as a partner of first choice for strategic outsourcing, and the employer of choice for each of the geographies within which we operate. Services Voice Based Services: Outsourcing - Not just about 'cutting costs' Prerana extends outsourcing into the revenue generation process, enabling the clients to increase market share more quickly and at a lower cost, than they could by employing inhouse sales people. Outbound · Pilot Marketing · Lead Generation / Appointment Setting · Market Survey / Research · Data Capture / Cleaning / Profiling · Telesales / Telemarketing Prerana uses a powerful combination of telephone and skill-set based agents to boost the marketing and sales of a company while still maintaining their core business. Prerana fits into this marketing mix by providing solutions such as data profiling, sales lead generation / appointment setting and market research which are essential parts of sales and marketing. In the broad 'business development' services sector, Prerana is focused on action and allows its clients to outsource part of the direct sales / marketing process. Our focus is on execution and shared success from the results. Inbound Prerana provides a variety of inbound services for our clients' customers from receiving calls, emails, post and faxes to website enquires. Inbound services also include taking orders online as well as holding live interactive chat sessions communicating all services and / or campaign information to existing client's customers. Non - Voice Based Services These are the Non Voice based application driven process through which the client's back office processes are supported by our CSR group : · Data Processing · Data Conversion · Data Maintenance · Chat Support · Email Support · Proof Reading · Transcription Services · Payroll and Billing Collections · Legal Transcription Software Prerana Technologies besides being a Business Processing Outsourcing unit it boasts a highly knowledgeable software department. The software teams consists of highly enthusiastic, knowledgeable and creative personals who’s endeavor is to help customers’ businesses by designing and implementing scalable, reliable, robust, secure and easily maintainable business applications. Prerana Software Department offers custom application development, deployment and integration to corrective maintenance, new releases management and back-up recovery management. It also brings extensive skills and capabilities of production support, porting / migration and testing across a variety of platforms using the latest technological advancements. The services provided by us are: · Application development · Web development · Customer Relationship Management · Medical · Finance · Banking The Team is expertise in .NET and J2EE platforms and has knowledge of the nonfunctional requirements for application development. Our Application development and maintenance methodology caters to the best of breed processes which help in a successful on-time and above expected delivery. Stringent quality procedures clubbed with benchmarked practices and experienced delivery skills help clients get maximum return on their IT spending. The application development methodology used by us is: · New application development · Existing application enhancement · Application consolidation · Application migration Technology We have invested in technology infrastructure that uses state-of-the-art equipment from leading providers like Nortel, Cisco, Interactive Intelligence and IBM. Redundancy, fail over and load balancing features of this equipment enable us to achieve 99.99% reliability. Compliance to open standards architecture and expansion features enables seamless expansion of existing facilities without interruption to existing operations. We also use a state-of-the-art predictive dialer that handles all outbound calls, resulting in dialing productivity and increased efficiency. Whatever channels of communication the customer chooses, they expect a high quality of personalized service and continuity between interactions. Also invests in the most reliable of advanced technologies to manage all types of customer contacts while guaranteeing a consistent quality of service over all media. Voice / Data The infrastructure backbone is built on high-speed, redundant, reliable voice and data networks that ride on best-in-class technologies. Our highly skilled technology support teams ensure that the infrastructure is available round the clock. We have a concrete Networking Infrastructure with 100% redundancy right up to desktop level with cat 5E cables all interconnected through manageable and unmanageable switches. Dialer / CRM Predictive Dialer The predictive dialer we use is the base of our Customer Interaction Center which gives us an innovative pre-integrated application suite and multimedia ACD capability to manage phone calls, faxes, e-mails and Web interactions sitting on one platform. Features ACD with universal queuing IVR Screen pop PBX based calls processing Outbound campaign management Campaign management and work scheduling Telemarketing Regulatory Compliance options Inbound / Outbound blending Extensive supervisory tools Multi-site routing Recording, scoring and quality monitoring Supervision and system monitoring Complete workforce management Customer self-service and E-Service automation Speech recognition CRM Our in house development team has developed a dynamic and versatile Web based CRM application to maintain our Customer Interaction Center's daily activities. Application Development We constantly strive to cut costs and improve productivity while trying to gain a larger presence in the marketplace. By implementing the right IT solutions on a reliable and scalable IT infrastructure, we can reduce paperwork, lower costs and improve efficiency while establishing more control over various processes. We have good experience in designing and developing web based applications and CRM applications. Our team starts by performing a detailed needs analysis with our clients. Determining the functional requirements and the goal of the Application / CRM is the key to designing a site that is effective and efficient, while maintaining the audience's interest. Once the requirements are defined, we lay out the design, develop a prototype and on approval develop the entire application. This efficient approach helps produce a highly functional and appealing application, focused on helping the clients achieve their goals. Facility Infrastructure Prerana Technologies has its center based in Nasik, Maharashtra, India, having state-ofthe art infrastructure with respect to size, connectivity, network, bandwidth, redundancy, disaster management and security. Our infrastructure has been developed, keeping in mind the requirements of to day’s business modules, with a very high degree of emphasis on redundancy and security. Scalability and flexibility have also been provided, so that there is negligible to minimal disruption of work should the need arise to introduce a new line of business or a business process. Adequate workspace per seat, as per international standards, natural lighting, transport to and fro add to an environment that ensures reduced fatigue and monotony and thereby increases work efficiency in the company. Facility Features: · 35 Production seats. · 24 X 7 In-house Helpdesk of experienced support team. · Well-equipped Training room. · Conference room. · High End Technology with redundancy. · Interactive Intelligence - Predictive dialer. Shop Floor Prerana Technologies has 35 fully functional spacious calling seats with provision for expansion. Client Prerana Technologies is committed to provide true customer satisfaction through excellence in service, quality, consistency and TAT. We have hardly lost a client in our history. We believe in mutual growth through team work. Our current clients are spread across various verticals.