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$88 USD / heure
coral springs, united states
$88 USD / heure
Il est actuellement 12:03 PM ici
Rejoint le juillet 20, 2020
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Paulo L.


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$88 USD / heure
coral springs, united states
$88 USD / heure
Travaux complétés
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Dans les temps
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Engineering, Computer Sciences, Data Sciences

Technology Services & Solutions Leader helping Customers in their Digital Transformation Journey through high performing teams. I find motivation in solving problems to improve consumers' experience through technology. I find joy in finding innovative solutions to our daily routine problems, building top performing teams across geographies and achieving operational excellence. Strategic thinker. Proven record driving results and efficiency. Engineer, Researcher, and Data Scientist, with solid (foundational) academic background, public and peer reviewed articles and papers published, lecturer in the AI field.

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Latin America Technology Lead

Spectrum Brands Inc
févr. 2017 - sept. 2019 (2 ans, 7 mois)
• Implementation of new IT Services Management operations resulting in a 25% productivity improvement • Implemented new and/or corporate standard processes and practices resulting in a more mature IT services management operation • Created a Microsoft Sharepoint based document management system to streamline the management of the IT business, from planning to delivering, including PMO functions, end-to-end financial control, budget and forecasting

Director of Technical Support and Enterprise Support

Microsoft Corp.
sept. 2005 - mai 2015 (9 ans, 8 mois)
• Lead the end-to-end Technical Support Organization Latin American operations, strategy, and a $48 MM P&L. Provided oversight for 7 subsidiaries, including country-level offices managing over 200 Engineers and Managers • Improved Customer Satisfaction 10 points to >95%, grew Engineering productivity 21%, leading to 5% financial efficiencies reflected in P&L • Drove client issue and incident resolution for enterprise customer base in the Latin America region

Microsoft Consulting Services Career

Microsoft Corp
avr. 1995 - août 2005 (10 ans, 4 mois)
• Banco Itaú full messaging migration project. Two years and three months project, designed and deployed integration solution their proprietary, mainframe-based e-mail system with Microsoft Exchange Server • Lead the migration of 22,000 users to Microsoft Exchange • Full banking solution (migrate from 16-bit based) to Win32-based. Two and a half years project • Developed packaged services based on the Microsoft Solutions Framework (Agile ancestor)


Big Data Post-Graduate

University of California, San Diego, United States 2017 - 2018
(1 an)

Doctor of Management in Organizational Leadership: Information Systems and Technologies

University of Phoenix, United States 2011 - 2013
(2 ans)

Master of Business Administration, International Business

Strayer University, United States 2008 - 2011
(3 ans)


Microsoft Operations Framework 3.0

Microsoft Corp.
MOF v.3 was designed to be much more comprehensive, going into extraordinary detail about the intricacies of Security Administration, Directory Services and Administration, or Storage Management. As you can see in the table below (I've bolded the SMFs in the Operating Quadrant, which are the most interesting to me), with one exception, all of the SMFs are now part of the new Operations SMF.

Microsoft Solutions Framework (MSF) Team Model v3.1

Microsoft Corp.
The MSF Team Model describes Microsoft’s approach to structuring people and their activities to enable project success. The model defines roles, functional areas, responsibilities, and guidance that helps team members reach their unique goals in the project life-cycle.

Microsoft Solutions Framework (MSF) Risk Discipline v1.1

Microsoft Corp.
Risk Management is a core discipline of the Microsoft Solutions Framework. MSF recognizes that change and the resulting uncertainty are inherent aspects of the IT life-cycle. The MSF Risk Management Discipline advocates a proactive approach to dealing with this uncertainty, evaluates risks continuously, and uses them to influence decision-making throughout the life cycle.

Microsoft Solutions Framework (MSF) Process Model v. 3.1

Microsoft Corporation
The MSF process model describes a high-level sequence of activities for building and deploying IT solutions. Rather than prescribing a specific series of procedures, it is flexible enough to accommodate a broad range of IT projects. An innovative aspect of this new version of the MSF model is that it covers the life cycle of a solution from project inception to live deployment.

A Cross-Cultural Puzzle

publication descriptionStrayer University Scholar Magazine
The article aimed at exemplifying a Masters in International Business applying scholarly concepts on large international operations spanning across multiple geographies, legislation and cultures.

The importance of Big Data​: US Internal Revenue Service

EC21 R&C in cooperation with NIPA (cyber security agency in South Korea)
In the Internet era, Big Data is term applied to datasets overflowing the boundaries of traditional database technologies. It brings together the power of computers and repositories with some of the largest inventories of ultra-individualized information to provide insight into every aspect of modern life and human behavior.

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Connectez-vous pour discuter de tous les détails via la messagerie.


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