par oanabotez
Work Experience November 2008- February 2012 Quality Assurance Specialist - Customer Service Center Employer: Monster.com Providing quality support for the French speaking team and business analysis for the SOE team (FR, IT, CH, BE, LU). Main tasks: call monitoring, providing immediate feedback to, business reports analysis, process improvement recommendations, monthly business analysis and presentation, identifying the improvement areas in processes and training needs for the team, assist in implementing changes, participate in calibrations sessions, deliver individual coaching, side by side session and training when required, content writing in order to improve the local knowledge base.
