Nikola M.

Greetings! My name is Nikola and I'm always looking for a project to work on and endeavor on a new adventure. Why should you trust me and hire me? Why am I so different from any other freelancer? Well here is why! I worked for the NCR Corporation, which is the worlds leading company regarding ATMs and Point of Sale equipment where I have developed a useful set of skills. After NCR, I have moved to another project, working as a support agent for the Outlook Mobile app on the iOS platform. I continued developing my set of skills and growing which resulted in moving to the Team Lead role of the iOS T1 support team for the Outlook Mobile app. I am experienced in: - Customer Care - Technical Support - Chat, Emails, and ticketing systems - Proper mail etiquette - Training preparation and procedure implementation - Project scheduling and realization -Management (team and project)