Nino A.

An experienced and results oriented IT Operations and Call Center Operations manager with sound decision making skills. Currently managing a team of highly motivated IT professionals ranging from experienced network engineers, telephony engineers to application developers and SQL specialists. Providing value to internal and external customers by assisting in problem definition/issue identification and formulating solutions based on structured problem solving approach and past experience. Specialties: IT Operations, IT Business needs analysis, KPI Management, Human Capital Development, Client Relations, Reporting and Analytics, Adult learning methods, PHP, CSS, CMS, Joomla, Wordpress, Drupal, MySQL, MS Office, Windows Server, GPO, Apache