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EXPLORE
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$30 USD / Hour
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India (10:10 AM)
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Joined on December 4, 2008
$30 USD / Hour
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- 9 years’ experience in Customer Service, IT Support and Project Management - Experienced in handling Escalations & Customer Service Operations - Excellent knowledge of US healthcare domain, HIPAA, PACS, HL7, HIS, RIS, Salesforce & JIRA
No reviews to see here!
Experience
Team Manager
Dec, 2012 - Present
•
12 years, 11 months
Capgemini
Dec, 2012 - Present
•
12 years, 11 months
• Managing a team of 20+ resources including 2 Process Leads • Provide support and guidance to stakeholders via help desk • Control costs and budgets regarding IT systems • Member from support on the JIRA control/change control board for discussion on defects tagged • Creating/Analyzing dashboards and other weekly and monthly reports • Looking after Quality and Audit work
Dec, 2012 - Present
•
12 years, 11 months
Education
Narsee Monjee Institute of Management Studies
2015 - 2017
•
2 years
Post Graduate Diploma in Business Management
India
2015 - 2017
•
2 years
University of Pune
2002 - 2008
•
6 years
Bachelor of Engineering - Computer
India
2002 - 2008
•
6 years
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