Nahla T.

Job Role: ❖ Answer phones and respond to customer requests ❖ Provide customers with product and service information ❖ Transfer customer calls to appropriate department ❖ Identify, research, and resolve customers' issues using the computer system ❖ Follow-up on customer inquires when necessary ❖ Handle and resolve customer complaints ❖ Identify and escalate priority issues ❖ Complete call logs and reports ❖ Research billing issues ❖ Research misapplied payments ❖ Recognize, document and alert the supervisor of trends in customer calls ❖ Recommend process improvements ❖ Other duties assigned Additional Responsibilities: ∙ I was assigned to be in charge of the Customer Satisfaction awareness among my team. ∙ Provide on-the-job training for my team regarding the customer satisfaction awareness. Key Competencies: ❖ Verbal and written communication skills
 ❖ Listening skills ❖ Problem analysis
 ❖ Problem solving
 ❖ Customer service orientation
 ❖ Attention to details
 ❖ Initiative
 ❖ Judgment
 ❖ Adaptability
 ❖ Teamwork
 ❖ Stress tolerance