I serve as first point of contact for the customers of FirstEnergy the largest utility electric utility company in the area and parent company of Ohio Edison, Cleveland Electric Illuminating Company, Met-Ed, Penelec, Penn Power and Jersey Central Power Light serving over 6 million customers collectively. I handle calls for general customer service, outage, credit and collections, and billing needs in a fast-paced, high-volume 24 hour call center.

I am an Independent Contractor and have clients that I provide customer service, product support and / or sales from my home office. I provide a "virtual" call center for companies and / or individuals that want a personalized presence but want to avoid the high cost of running an actual call center. I handle my own operating costs and simply provide the customer service experience that customers deserve while exceeding their expectations.