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Customer Service AssociateJun 2011
I serve as first point of contact for the customers of FirstEnergy the largest utility electric utility company in the area and parent company of Ohio Edison, Cleveland Electric Illuminating Company, Met-Ed, Penelec, Penn Power and Jersey Central Power Light serving over 6 million customers collectively. I handle calls for general customer service, outage, credit and collections, and billing needs in a fast-paced, high-volume 24 hour call center.
Independent Contractor & OwnerJun 2009
I am an Independent Contractor and have clients that I provide customer service, product support and / or sales from my home office. I provide a "virtual" call center for companies and / or individuals that want a personalized presence but want to avoid the high cost of running an actual call center. I handle my own operating costs and simply provide the customer service experience that customers deserve while exceeding their expectations.
Maintenance Administrator/OperatorAug 2002 - Jun 2009 (6 years)
As a Maintenance Administrator (or telephone repair representative) I was responsible for working directly with the customer and with other internal departments in an effort to resolve the customer's repair needs. I was trained on a multitude of company specific programming, testing, dispatching, logging, billing, sales and emergency computer systems. This was a call center position in which I was able to assist a wide variety of customers ranging from residential customers to large corporations,
Reservation Sales AgentAug 2001 - Apr 2002 (8 months)
As a Reservation Sales Agent I was responsible for arranging reservations for all properties in the Marriott chain ranging from Ritz-Carlton Hotels to Fairfield Inns by Marriott. Also to assist in locating alternate lodging locations in the same vicinity in case of a complete occupancy sell-out to ensure revenue stayed within the Marriott chain instead of going to a competitor.