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Fawad P.

@mursallo

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Technical IT Analyst / Technical Help Desk Support/Desktop Support/ Server Administrator

$18 USD / Hour

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Canada (10:44 PM)

Joined on April 5, 2011

$18 USD / Hour

5+ Years of focused IT experience with system Installation, Configuration and Administration of Windows Server Strong knowledge in Server Administration Enterprise backup technologies with Active Directory 2003, 2008, 2008r2, WindowsXP,Vista and Windows7. Excellent knowledge of Forest, Domain, Domain Controller, Organizational Unit (OU), GPOs Solid experience in Helpdesk and call center Remote access technologies activities. Knowledge of Network connectivity, Network TCP/IP device configuration and routing. Excellent Hardware and Software troubleshooting skills via phone and email . Proven ability to work independently, prioritize task and meet deadlines. Excellent organizational and interpersonal skills. Excellent knowledge of CCURE 800, ISL8000,9000,1000 and Intellex system. IT Analyst Support, I have gained immense knowledge of computer software including Microsoft Office and Adobe CS4 and CS5, including InDesign, illustrator, Photoshop, Dreamweaver and Flash. I am also proficient in HTML, CSS, XHTML. Graduated from the Web Design and Production program from Humber College, I have gained valuable knowledge in branding and marketing strategy, information architecture and user experience. I also have a love and appreciation for typography and layout design. I have developed a keen eye for detail and design aesthetic. This experience has enhanced my ability to think and work productively under pressure. I possess a hard-working ethic in pursuit of excellence, superior organizational skills, and team building talents, resulting in high goal attainment. Specialties Exceptional interpersonal skills. Windows server /2003 - System Administration, Active Directory, DNS, DHCP, TCP/IP, Group Policy Management, troubleshoot network connectivity, email and various hardware and software issues. Web Development - HTML, CSS + XHTML, PHP, SEO, JavaScript, J Quary XML Graphic Tools, Adobe Dreamweaver, In design, In bridge, Photoshop, Illustrator Fireworks and Watermark, Digital Photography. MS Access, Excel, Word, PowerPoint, Outlook

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Experience

Technical Analysis

Jul, 2012 - Present

14 years

Dell Canada

Jul, 2012 - Present

14 years

o Windows 7 Enterprise operating system deployment to Dell branches across North America. o Deploying software packages and OSD Deployment using task sequences. Converting SCCM from mixed mode to native mode. o SCCM - Deploying Operating Systems, Applications packages, Windows updates. o Troubleshoot and repaired all failed applications pushes via SCCM and tools that we have in the company. o Troubleshoot server hardware and software issues and escalate accordingly. o Updates, patching and software ins

Jul, 2012 - Present

14 years

Paragon Protection

Jan, 2010 - Dec, 2012

2 years, 11 months

Desktop Support Specialist

Jan, 2010 - Dec, 2012

2 years, 11 months

o Desktop support for over 500 office base clients and remote users in a Windows XP/W7 environment. o Configure, troubleshoot and install desktop, laptops systems in a Windows XP and Windows 7 Professional environment Worked on special projects and creating with Windows Deployment Services o Provided support for users and troubleshoot issues relating to hardware, software and network connectivity problems. Add and rejoin client PCs to AD. o Create domain and exchange accounts for new hires. o Applica

Desktop Support Specialist

Jan, 2010 - Dec, 2011

1 year, 11 months

o Desktop support for over 500 office base clients and remote users in a Windows XP/W7 environment. o Configure, troubleshoot and install desktop, laptops systems in a Windows XP and Windows 7 Professional environment Worked on special projects and creating with Windows Deployment Services o Provided support for users and troubleshoot issues relating to hardware, software and network connectivity problems. Add and rejoin client PCs to AD. o Create domain and exchange accounts for new hires. o Applica

Jan, 2010 - Dec, 2012

2 years, 11 months

Customer Support Representative/Web Support

Apr, 2006 - Dec, 2009

3 years, 8 months

MxStudio Inc

Apr, 2006 - Dec, 2009

3 years, 8 months

o Provide daily technical support for e-mail, Network, Connectivity, telecommunications, peripheral equipment, and system maintenance. Set up computers and install software o Expert in configuration, installing upgrading Software and upgrading Blackberry, Iphone o Responsible for implementing organic search engine optimization and best web development practices on MxStudio website - search-friendly content CSS layout, valid XHTML/CSS, tagging, URL naming, site structure, sitemap, etc o Provided technica

Apr, 2006 - Dec, 2009

3 years, 8 months

Education

Citrix XenApp

2012 - 2012

Flag of

Canada

2012 - 2012

Web Production and Development

2010 - 2011

1 year

Flag of

Canada

2010 - 2011

1 year

Computer Hardware in Information Technology

2003 - 2005

2 years

Flag of

Canada

2003 - 2005

2 years

Qualifications

Microsoft Certified

2012

MCITP - Microsoft Certified IT Professional MCSA - Microsoft Windows Server 2012 CCA - Citrix Certified Administrator for XenApp 6.5 ITIL- ITIL Foundation Certified in IT Service Management MCITP - Virtualization Administrator Windows Server 2008 R2 MCSE - Private Cloud MCSA - Microsoft Certified Solutions Associate MCTS - Microsoft Certified Technology Specialist Windows Server 2012 Pro: Windows Server 2008, Server Administrator Windows Server 2008 Active Directory, Configuring Windows Server 2008 Network Infrastructure, Configuring Windows Server 2008 Applications, Configuring Windows 7 and Office 2010, Deploying Windows Server 2008 R2, Desktop Virtualization Windows Server 2008 R2, Virtualization Administrator Windows Server 2008 R2, Server Virtualization Monitoring and Operating a Private Cloud with System Center CompTIA A+® Certification 2006 / Part 2: Hardware Installation CompTIA Server+® Certification (2009 Objectives) Technical Solutions: DR4000 Technical Course II - Hardware and Software Server+ Certification (Second Edition): Troubleshooting Servers and Exploring Disaster Recovery

2012

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