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Business Development ManagerJun 2016
My responsibilities as a business development manager are: Looking after Procurement, purchasing, product listings on different marketplaces, sales, deliveries, social media management and Facebook/Google AdSense advertisement. Helping them to bring the business in the international market, working on getting started with eBay, Amazon and with other marketplaces.
Support Service ManagerOct 2010 - Sep 2017 (6 years)
I managed a team of 7 people. My responsibilities were as follows: customer support, telesales, data processing, inventory management, vendor management, e-commerce web portal management like Amazon, eBay, etc. phone support, live chat support, email support, orders and returns handling, filling required sheets to sign up with new portals, shipment management, inventory management, pallets shipment management etc.
Customer Support ExecutiveFeb 2008 - Oct 2010 (2 years)
Worked as a CSR/TSR, my responsibilities were to handle UK based customers (taking the orders, sorting their complaints, managing orders timely deliveries and increasing company sales via outbound calling).
Telesales RepresentativeFeb 2007 - Feb 2008 (1 year)
Worked as an inbound sales agent used to receive customer calls and convert them into sales.
M.A English2011 - 2013 (2 years)
Diploma (Microsoft Office) (2010)Paramount College Of Computer Science, Lahore, Pakistan
Short Course (Graphic Design) (2018)Peak Solutions
Adobe Photoshop, coral draw