Image de profil de mshahzad03
@mshahzad03
Membre depuis le 21 mai 2018
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mshahzad03

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I am a talented virtual assistant having 11 years work experience, highly responsive to a diverse range of client needs, specializing in supporting small business owners and solo entrepreneurs in the areas of customer service, telemarketing, E-commerce management, logistics management, order processing, data entry and social media marketing.
$5 USD/hr
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Portfolio

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Expérience

Business Development Manager

Jun 2016

My responsibilities as a business development manager are: Looking after Procurement, purchasing, product listings on different marketplaces, sales, deliveries, social media management and Facebook/Google AdSense advertisement. Helping them to bring the business in the international market, working on getting started with eBay, Amazon and with other marketplaces.

Support Service Manager

Oct 2010 - Sep 2017 (6 years)

I managed a team of 7 people. My responsibilities were as follows: customer support, telesales, data processing, inventory management, vendor management, e-commerce web portal management like Amazon, eBay, etc. phone support, live chat support, email support, orders and returns handling, filling required sheets to sign up with new portals, shipment management, inventory management, pallets shipment management etc.

Customer Support Executive

Feb 2008 - Oct 2010 (2 years)

Worked as a CSR/TSR, my responsibilities were to handle UK based customers (taking the orders, sorting their complaints, managing orders timely deliveries and increasing company sales via outbound calling).

Telesales Representative

Feb 2007 - Feb 2008 (1 year)

Worked as an inbound sales agent used to receive customer calls and convert them into sales.

Éducation

M.A English

2011 - 2013 (2 years)

Qualifications

Diploma (Microsoft Office) (2010)

Paramount College Of Computer Science, Lahore, Pakistan

Short Course (Graphic Design) (2018)

Peak Solutions

Adobe Photoshop, coral draw

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