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Customer Service AssociateFeb 2010 - Aug 2011 (1 year)
Provide service to phone enquiries and feedback from customers. Provide immediate attention to customer's needs and follow up with appropriate solution. Assist customers with their billing and technical enquiries.
Customer Service AssociateAug 2009 - Feb 2010 (6 months)
Responsible for providing good customer service. Makes sure that all metrics are met. Maintains good customer service as per required by the client
Technical Support RepresentativeSep 2004 - Feb 2009 (4 years)
Accountable for providing high level technical response to the customers of our clients. Ensures that all communication with the customers is within the guidelines of the client. Follows prescribed problem resolution procedures. Reaches and maintains the level of technical competence and customer service skills as required. Ensures that service levels are achieved as communicated by the account manager.
Marketing ResearcherAug 2003 - Sep 2004 (1 year)
Responsible for the research of the scientific names of shells and marketing the shells.