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Azure Customer Support Network Administration System Admin Technical Support
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Miguel G.

@mggouveia

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Senior IT System Administrator

$35 USD / Hour

Flag of

Portugal (4:23 AM)

Joined on April 1, 2008

$35 USD / Hour

Hello! I'm Miguel, a Senior IT System Administrator with a strong focus on SCCM/MECM and an extensive background spanning 19 years in the IT industry. Specializing in SCCM/MECM, I have successfully managed and optimized complex systems for various organizations, ensuring seamless deployment and efficient software management. My expertise extends beyond SCCM/MECM, encompassing a wide array of skills that make me a versatile professional in the field. Key Skills: Microsoft Intune, SCCM/MECM, Hyper V, Azure, Windows Defender, Office 365, Acronis, Veeam, Panda AV, CheckPoint and L2 Helpdesk Throughout my career, I've developed a strong commitment to delivering results, meeting deadlines, and exceeding expectations. I thrive in collaborative environments and communicate effectively to ensure project success. If you're seeking a seasoned IT professional with expertise in SCCM/MECM and a diverse skill set to optimize your IT infrastructure, I'm here to help. Let's collaborate and achieve your business objectives together. Feel free to reach out to discuss your project requirements.

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Experience

Inetum

May, 2023 - Present

2 years, 6 months

Microsoft Intune Support Engineer

Feb, 2024 - Present

1 year, 9 months

Currently working for Microsoft: - Responsible for the customer support experience with Microsoft - Own, troubleshoot and solve customer technical issues, using collaboration, troubleshooting best practices and transparency within and across teams (e.g. swarming) - Identify cases that require escalation (either technically or strategically) - Create and maintain incident management requests to product group/engineering group

Senior IT System Administrator

May, 2023 - Feb, 2024

9 months

- SCCM/MECM Administration (30000 devices); - Microsoft Intune; - Hyper V (VMM); - Office 365; - Troubleshooting and resolving technical issues; - Plan upgrades, changes, or implementations for SCCM Components while following established change control procedures; - Research, identify, and drive the implementation of innovative approaches to system administration tasks with a focus on automation, error reduction and service improvement;

May, 2023 - Present

2 years, 6 months

Alcochete Town Hall

Jul, 2004 - May, 2023

18 years, 10 months

Senior IT System Administrator

Jun, 2015 - May, 2023

7 years, 11 months

- IT Support (L2 Support) - SCCM/MECM Administration (Windows 7, 10 and 11 - 400 devices) - Systems Administration (Active Directory, Microsoft Azure, Hyper-V, Windows Server 2012 R2, 2019 and Office 365). - Backups (Veeam Backup & Replication) - Security management administration with CheckPoint R81.1

IT System Administrator

Jun, 2010 - May, 2015

4 years, 11 months

- IT Support (L2 Support) - Systems Administration (Server support & troubleshooting) - MS Office application support - Intranet and Service Maintenance (Wordpress) - PC Imaging & Deployment (Norton Ghost and Acronis) - Phishing prevention, SPAM detection, AV, Malware, and Security (Panda AdminSecure)

IT Support Specialist

Apr, 2005 - May, 2010

5 years, 1 month

- Windows desktop support (L1 Support) - MS Office application support - Basic WAN/LAN connectivity troubleshooting - Remote access implementation and support (UltraVNC) - Netware Novell

IT Support Internship

Jul, 2004 - Mar, 2005

8 months

- Computer installation and configuration; - Technical support; - Town Hall kennel - MS Access Database development; - Intranet and Service Maintenance (ASP).

Jul, 2004 - May, 2023

18 years, 10 months

Education

Universidade Aberta

2022 - 2023

1 year

Computer Science

Flag of

Portugal

2022 - 2023

1 year

Certificate in Computer technician (CET)

2000 - 2003

3 years

Flag of

Portugal

2000 - 2003

3 years

Qualifications

AZ-140T00: Configuring and Operating Microsoft Azure Virtual Desktop

2022

Claranet

AZ-140T00: Configuring and Operating Microsoft Azure Virtual Desktop

2022

AZ-104T00: Microsoft Azure Administrator

2021

Claranet

AZ-104T00: Microsoft Azure Administrator

2021

20696 Administering System Center Configuration Manager and Intune

2017

ITEN

20696 Administering System Center Configuration Manager and Intune

2017

Certifications

F

Foundation vWorker Member

Verifications

Registered Users

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