Nathan S.

• Manage project releases for work group, document processes, get approval for release by change control board • Create, Review, Update T-SQL queries for a performance environment • Design and implement Database Schemas, IVR call flows, Agent Interface • Design, Implement, and Maintain Skip Trace processes • Design and Implement training materials • Manage implemented systems to ensure they are up to date • Create processes for data mining of call center data • Create reports for senior management and recommend course of action • Review existing software for areas to automate or make more efficient • Work with multiple groups to ensure projects stay on track and meet overall business goals • Document technical requirements • Communicate with business leaders to establish project requirements • Manage release process for developed applications • Ensure all documentation and processes are audit ready • Complete monthly control point reviews • Review business process deficiencies for cost recovery opportunities

• Manage IT infrastructure • Design and implement web applications • Assist employees with hardware or software issues for a wide range of devices • Manage six offices hardware and wiring