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Home Based Customer Experience ManagerJul 2014 - Feb 2017 (2 years)
Identify and communicate CX Support Team downstream impacts Collaborate with other Managers to execute and refine processes within the support team to increase efficiency and improve daily operations Effectively communicate to ensure complete alignment of operational activities and priorities Act as escalation and resolution point for assigned teams and supervisors regarding highly escalated customer issues. Manage payroll approval for assigned teams
Home Based Content ManagerMar 2014 - Jan 2017 (2 years)
Responsibilities Manage content in one or more YouTube channel and help centers. Analyze user behavior data and make content improvements based on metrics. Drive user education strategy within the help center and beyond (e.g., product tours and emails). Write compelling, clear help center and user education content. Oversee cross-functional stakeholder review and localization processes. Participate in user research and develop help center content based on UX best practices.
email and chat supportMar 2014 - Jan 2017 (2 years)
We are responsible for the following: strong customer relationships and will be responsible to resolve queries of the customers through e-2. and chat within the assigned TAT customer relationships as part of the sales process and take ownership of the resolution process for all customer related issues member of current promotions and new or updated products up to date knowledge and assimilates quickly to new promotional offers and programs.
Office Based Customer SupportMay 2010 - Feb 2012 (1 year)
We typically work in an office environment outside of the airport for a specific airline. I take calls and answer questions about airline regulations, help customers make travel plans, and work with computers to resolve problems. Additionally, we could be involved in other stages of travel such as offering competitive prices, giving suggestions for accommodations and car rentals, and booking flights for travelers.
Bachelor of Science in Nursing2006 - 2010 (4 years)
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