Image de profil de maeshelleanajao
@maeshelleanajao
Membre depuis 7 novembre 2014
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topnotchva

En ligne Hors ligne
With over 7 years of experience working with international companies and entrepreneurs, I have possessed a considerable amount of knowledge regarding administrative procedures and have developed a strong multi- tasking and organizational skills. I am a resourceful, reliable and results- oriented Virtual Assistant (VA) who goes the extra mile to make sure that my clients' goals are met and their expectations satisfied. A critical and analytical thinker with a goal to not only deliver services but also become a contributor to my clients’ success in life and business.
$10 $ US / h
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Expérience

Freelance General Virtual Assistant

Jan 2013

Tasks include but not limited to email management, client or customer communication, appointment bookings, calendar management, organizing files, database management, research, handling personal errands, reporting, excel, sourcing and micro-managing other team members, customer service (phone, email and chats), ticketing, setting up online accounts, and auto responders, social media management, proposal creation, processing application, claims processing etc.

Freelance Customer Service Representative

Jan 2012 - Dec 2013 (1 year)

Tasks include but not limited to answering queries, resolving problems, phone support, doing product demos, handling tickets, chat support, cold calling, resume sourcing, training newbies and making reports.

Tenured Call Center Agent

Nov 2009 - Dec 2012 (3 years)

Handled inbound calls and multi-tasking chat support on accounts such as online drugstores, e-commerce, driving school, online bidding, and courier service websites.

Certifications

Licensed Insurance Advisor (2017)

AXA Global

Investment and financial services.

Publications

NA

NA

Certifications

  • US English Level 1
    97%
  • US English Level 2
    92%

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