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Program Manager, Digital Personalisation PlatformApr 2017
PM in a multi-function team to manage e2e delivery of initiatives for the Digital Personalisation Platform (DPP), which is a real-time marketing personalization platform. DPP provides a number of unique capabilities, some considered to be world-leading in this field. DPP was designed & implemented by Optus, supported by 11 vendors who integrated best-in-breed components into a multi-hosted integrated solution. This approach presents a unique vendor management landscape.
Portfolio Program Manager - IDD & Journey ManagementJul 2016 - Mar 2017 (8 months)
Role combined business development, engagement management and delivery management of IT engagements from the two largest divisions in RMS: Infrastructure Delivery Division (builds the motorways) and Journey Management Division (operates the motorways, including tolling and arrangements with private partners). I was the primary point of escalation for all project issues that relate to IM&IT and I operate the reporting and the governance inputs for obtaining project approvals and funds release.
Principal Consultant / FounderNov 2015 - Jun 2016 (7 months)
Providing Solutions Ideation, Definition and Implementation consultancy services. Project Implementation consulting: Distressed projects, Project delivery problem diagnostics, planning and performance management. Coaching, mentoring and training of high performance Project Managers. Resource Management strategies. Developers of high productivity information management software
Program Manager, DigitalAug 2013 - Oct 2015 (2 years)
Program Manager for the latest Tablet content delivery platform ("T3"), and later several digital/print products for 'The Australian' and metro mastheads, including the Australian Business Review and "Business Daily" the national business brand across all metro mastheads. These programs required extensive stakeholder management and the binding of plan driven, highly configuration managed enterprise platforms, with agile development processes in the digital and print editorial groups.
Program Manager, IP ExpressNov 2012 - Jul 2013 (8 months)
I managed multiple streams of work designed to accelerate the delivery of orders for complex IP Products. Program overachieved business case targets by 230% and was well under budget. Transitioned many of the learnings from the program into BAU practices. Over and above business case scope, initiated the design and implementation of process and system changes to increase productivity and governance. Handed these over to local Business Unit teams before I left
Business Program ManagerOct 2010 - Oct 2012 (2 years)
Portfolio Program Manager for Optus Digital Media's Entertainment portfolio of projects, including Video Streaming and Sharing, IPTV and related projects. Key project was Optus TV Now: $3m, 15 mth project for a Personal Video Recorder (PVR) ‘cloud’ product capturing Free to Air TV signals in the 5 metro markets Australia-wide & routing them to the transcoding systems in Sydney. Developed an iOS app for recording/playback functions
General Manager, Solutions Integration, Service Delivery & Applications, Network EngineeringOct 2008 - Oct 2010 (2 years)
Manage Solutions Integration team within Service Delivery & Applications, a technology team within Network Engineering at Telstra. This team includes all program and release management, integration management, test program management, the program office and all resourcing. Direct line management responsibility for 75 project delivery professionals
General Manager, Solutions IntegrationAug 2006 - Oct 2008 (2 years)
General Manager, Solutions Integration Group of a Technology team within Network Engineering in Telstra, a key technology constructor group set up to manage new product developments on Telstra's new SOA platform as well as the primary platforms that enable Telstra Broadband and Wireless product offerings.
Senior Program ManagerJul 2003 - Jul 2006 (3 years)
Manage the delivery of a $100m platform replacement: all IT and network systems supporting Telstra Bigpond were replaced over a 3 year period: Online Applications and Telstra/Bigpond branded websites, Customer Registration and Self-Care applications, Billing, CSR support, POPs and email platforms
Senior Project ManagerNov 2001 - Jun 2003 (1 year)
Project Management of a range of IT development projects in the ISP and web applications space. Bigpond is Telstra's ISP brand, with over 2m customers.
Solutions ConsultantApr 2001 - Nov 2001 (7 months)
Analysis of requirements for an integrated online authentication solution (single signon for multiple enterprise applications) and vendor management.
Program ManagerNov 2000 - Feb 2001 (3 months)
Managing a program of work focused on automating end-to-end logistics processes in the steel industry in Australia, Thailand and USA
Project ManagerOct 1998 - Oct 2000 (2 years)
Project Management of a Baan ERP implementation for the Transportation & Warehousing functions for BHP Steel
Principal ConsultantJul 1996 - Oct 1998 (2 years)
Provision of consulting services to Tier 1 Telcos, NE Providers and Systems Integration service providers in US, Asia and Europe, specifically in the domain of Billing Mediation applications and systems.
Strategic Deal ManagerApr 1994 - Jun 1996 (2 years)
Pre-sales support and deal closure for solution proposals to customers of the Billing Mediation Platform. Customers were primiarly Tier 1 Telcos, NE Providers and Systems Integration service providers in US, Asia including Australia, and Europe.
Product Support ManagerJun 1993 - Apr 1994 (10 months)
Managing a small team that provided pre-sales and post-sales support services to HP's worldwide sales force, partners and customers for Billing Mediation Platform: a usage data collection and analysis solution developed at HP Singapore.
Solutions Delivery ConsultantDec 1991 - Jun 1993 (1 year)
Project Management and Pre-Sales support for custom software development services in Malaysia and Thailand. Initial Project Manager for the software development component of CDIS (Call Data Information System) being developed and deployed by IBM Malaysia to Telekom Malaysia to automate the collection from all fixed line switches
Project & Software ConsultantJun 1990 - Nov 1991 (1 year)
Independent IT Consultant, e.g. assisting in the commercialisation of an advanced Requirements Analysis and Decision-making methodology developed at the Australian Defence Force Academy (ADFA). I worked on technology planning and support processes, and, although I left before the company was fully launched, worked on at least 1 paid assignment to evaluate RFP responses. Later, the company launched formally and was later purchased by a top-tier consulting organisation.
Program ManagerOct 1988 - Jun 1990 (1 year)
A small but rapidly growing ISV aimed at the TV Advertising sales and planning market, our core product required both customer-specific tailoring as well as integration with backend or external systems. my role as Program Manager was to identify all our commitments across all customers and to ensure the other Directors had visibility of how well we were doing against those commitments (or not, as the case may be). I also handled client liason regarding schedules.
Technology Solutions ManagerOct 1987 - Oct 1988 (1 year)
Professional Services (NSW Branch manager), including business development for software development services, pre-sales support for new business, and delivery management for customer engagements
Project ManagerJul 1984 - Oct 1987 (3 years)
Managing customer solution integration projects, primarily the Jobseeker systems integration project for a Federal government department, which was based on the development and customisation of systems and application components from 16 vendors across 3 continents, integration with mainframe systems, and the rollout of 300 sites Australia-wide.
PC Product Support ManagerJun 1983 - Jun 1984 (1 year)
Technical Product Management of a PC product that was introduced to Australia in competition to the IBM PC. My role was to advise the field offices (Sales and Technical Analysts) on the capabilities of the PC and help them with their sales opportunities.
DeveloperNov 1982 - Jun 1983 (7 months)
Developing custom applications in DBase II for a Parity customer
Application Support Analyst / DeveloperNov 1981 - Nov 1982 (1 year)
My role was to support the introduction and sales of a Pharmacy support package to the retail Pharmacies in the NSW market. The software was developed in UCSD Pascal and operated on Altos PC's. Initially targetted at large regional Pharmacies the role included: Technical support, liason with the product vendor, design/test of additional functions, installation and user training and integration of the platform with API's IBM systems
US English Level 198%
Twitter API 180%
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