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Sr Content AnalystSep 2013 - Mar 2016 (2 years)
Worked as QC with the SEO team for Keyword Research as well as for Title creation for retail sites like Staples, CDW, Amazon , Neiman Marcus
Sr Telephone ResearcherJul 2010 - Sep 2013 (3 years)
Managing a team of callers, training the new team members on the project and quality requirement of 98%, monitoring the new bees performance according to the KPI of the client, interacting with Tech support in U. S. for SOLIS Interface issues, helping local system admin in wireless connectivity, system issues like user rights assignment.
Documentation EngineerJan 2009 - Jul 2010 (1 year)
As a Documentation Engineer copy writing for web, like press releases, business articles, blog posting, online tutorials in Perl, Regular Expression, Excel, Power point. Work includes coordinating with over 10 teams and team leaders for completing the work. Ensure the required quality of the content developed for website visitors as well as to search engine spiders.