Luis M.

Luis Marrero Experience Montebello Unified School District, Los Angeles, CA Teacher 02/2002 to present Bilingual Teacher at the Elementary and Secondary School Levels for The Montebello Unified School District,CA, and The Los Angeles Unified School District,CA ZC Sterling Lincoln, NE Customer Service Representative 09/2000 to 02/2002 Providing customer support to homeowners for escrow insurance accounts using the SQL database in Spanish and English. Advantage Personnel Lincoln, NE Assembly Line 02/2000 to 08/2000 Xerox Connect Cincinnati, OH Helpdesk/Technical Support 08/1999 through 11/15/1999 Providing hardware and software support, such as Windows 3.1, Windows 95 & 98, Windows NT 4.0, Office & Windows 2000, Outlook, Outlook Express, IE 5.0, and most associated programs, for Qwest, also for Simon & Schuster and Office Max. Tek Systems Cincinnati, OH Helpdesk/Technical Support 03/99 through 08/99 Contracted to Xerox Connect for Office Max accounts. Providing hardware and software support for major computer manufacturing companies, such as IBM, NEC, Packard Bell, Compaq, Hewlett Packard, etc. Guess Jeans Los Angeles, CA Helpdesk/Technician 12/95 to 01/99 To solve problems that would arise with users on the phone, software problems that would arise with MS Office applications, Windows 95, Windows 3.11, DOS, and Novell 3.11, identify multiple problems (frozen computers, server errors, monitor and control user space on the network) also implementing solutions, as the installation and configuration of new programs/applications for new and old machines in use by the users. In the New York offices managed all servers and all users, 200 users. There was a need for solving application/user problems; most regarded MS Office applications and other applications by other software manufacturers. Support with GroupWise mail application and tech support for new and used computers. Education California State University at Los Angeles. CA 1989 to 1994 Master Degree in Spanish Language East Los Angeles State College, CA 1986 to 1989 Associate in Art Degree Business Science and Translation. . . Additional Information and/or References are available by request 5515 Corona Ave#C, Maywood, CA 90270 Phone [login to view URL]