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Ahmad G.

@lordgemy

0.0

Data Analyst

$8 USD / Hour

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Egypt (2:59 PM)

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Joined on January 2, 2009

$8 USD / Hour

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Telecom expert with over 13 years in the telecom market applies data analysis and visualization to support making the right decisions to maintain world-class network KPIs/KQIs that guarantee top-level customer experience. Excels also in areas of organization optimization, resources dimensioning as well as process and ways of working enhancement.

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Portfolio

Project was during my Data analysis professional Nano degree with Udacity, it has included investigating dataset that includes information regarding patient appointments and how we could make use from such data to predict patients that may not show up for their appointments.

Project included data wrangling, cleaning and visualization using different Python libraries like Panda, Numpy, Matplotlib and seaborn

Predict patients that might not show for their appointment

Project aimed to detect and visualize of trend elements in terms of certain metrics, script detects and visualize(based on used BI Tool) the off trend metric compared to both fixed threshold as well as variable average, it was deployed on both SAP Sybase DB as well as Oracle and can be rolled out on any DB kind

Detection and visualization of worst performing elements

Predict patients that might not show for their appointment

Detection and visualization of worst performing elements

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Korek Telecom

Apr, 2015 - Present

•

10 years, 6 months

Performance Monitoring Manager

Jan, 2021 - Present

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4 years, 9 months

Mentored team of 7 local engineers delivering 24/7 KPIs Performance Monitoring function Demonstrated best practices on NMC transformation, 50% accomplishment Acted as principle RFPs assessor for UPM/UFM systems deployment Established PM function from scratch within NMC, team formation, tools introduction & process creation Improved detection efficiency and response time by 50% within first quarter Mastered central auditing on E2E Network KPIs, cross departments conflict resolution

E2E Performance Expert

Apr, 2015 - Jan, 2021

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5 years, 9 months

Introduced E2E investigation function, including cross domains KPIs correlations Participated effectively in 1800 sites swap 2G/3G 2nd level KPIs acceptance Sorted out insisting KPIs degradation and traffic loss after swap, recovered 1 TB lost daily volume Deployed an in-house developed multi-vendor UPM tool cost saving around 300~400K USD Achieved 50% customer experience enhancement using correlation of KPIs & passive probe captures

Apr, 2015 - Present

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10 years, 6 months

Ericsson

Nov, 2009 - Apr, 2015

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5 years, 5 months

Performance Monitoring Manager

Jul, 2013 - Apr, 2015

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1 year, 8 months

Worked as customer SPOC for all related function concerns, interactions, escalations and enhancements Assured proper fulfillment of managed services contract KPIs & SLAs for the PM function within L1 Organization Founded E2E performance monitoring function, different network domains, multi-vendor Developed an in house multi-vendor UPM tool, solution saved around ~300K USD Supervised competence development program, 50% less escalated cases to L2

Performance Monitoring Senior Engineer

Aug, 2011 - Jul, 2013

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1 year, 11 months

Secured 24/7 KPIs PM according to MS contract SLAs, zero customer escalations Produced average of 5 daily reports, 100% target fulfillment Followed incident & event management processes, 0% deviation rate

O & M Senior Engineer

Nov, 2009 - Aug, 2011

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1 year, 9 months

Shaped planned outages process led to reduced outage duration by more than 90% Led hiring crash plan, 50% O&M resources expansion in less than one month Constructed local test lab for FM engineers, performance improvement by 50%

Nov, 2009 - Apr, 2015

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5 years, 5 months

Ain Shams University

2002 - 2007

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5 years

Bachelor of Engineering (BEng), Telecommunications Engineering

Egypt

2002 - 2007

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5 years