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EXPLORE
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$25 USD / Hour
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United States (9:34 PM)
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Joined on February 24, 2011
$25 USD / Hour
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I have 10 years of experience working with Microsoft Acess and Microsoft Excel. I have designed several databases using Access, one for an alterations shop and several others for others fr organizations that I have worked for. I have also worked extensively with Excel having developed one module for comparing two files, and another for an assignment roster. Quality and on time delivery are my top priorities on any and all of my assignments. I ensured a courteous and professional working environment with all my clients.
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Experience
Gilbarco Veeder Root
Apr, 2007 - Present
•
19 years, 3 months
Service and Support Operations Specialist
Mar, 2012 - Present
•
14 years, 4 months
I use MS Access and MS Excel to extract data and produce reports. I am also the contract administrator for new service providers and I process invoices for clients and customers. I am tasked with creating a new work flow process or modify the existing work flow process to improve efficiency.
Compliance Account Manager
Apr, 2007 - Mar, 2012
•
4 years, 11 months
I was a team leader in charge of approximately 300 accounts. Increased compliance device percentage by 20% and maintained an average compliance percentage of 95%. I used Access and Excel heavily to provide analytical reports for leak indicative devices. I developed the work flow process that is currently in use for training new compliance agents as they come on board.
Apr, 2007 - Present
•
19 years, 3 months
Warranty Analyst
Feb, 2005 - Mar, 2007
•
2 years, 1 month
Gilbaro Veeder Root
Feb, 2005 - Mar, 2007
•
2 years, 1 month
Processed Veeder Root warranty claims for all Veeder Root service providers. Decreased warranty backlog from 2 weeks to 3-4 day turnaround by creating a new work flow process. Developed and managed the Veeder Root warranty database using MS Access that is currently in use.
Feb, 2005 - Mar, 2007
•
2 years, 1 month
Technical Support Specialist
Mar, 2003 - Feb, 2004
•
11 months
Gilbarco Veeder Root
Mar, 2003 - Feb, 2004
•
11 months
Provided technical support for leak indicative devices to technicians on site. Used analytical skills to provid detailed troubleshooting that led to resolution. Also used remote troubleshooting to resolve issue causing a reduction in the amount of down time that a site would experience. This allowed the customer to reduce the number of service calls as well which led to an additional savings.
Mar, 2003 - Feb, 2004
•
11 months
Education
High Point University
1993 - 1997
•
4 years
Bachelor of Science
1993 - 1997
•
4 years
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