Olivia L.

Kraftel is an International call centre which is known for its Excellent Quality customer contact centre services. We operate a customer contact centre with around 200 web-enabled workstations which is scalable to 600 per shift located at New Delhi Capital of India. At Kraftel, we believe in Client Satisfaction and Client Retention as it applies for every Business. We firmly believe that Customer Retention is more critical than Customer Acquisition. We are capable to meet any requirement of our client as we have right people and the best technology money can buy. We believe in treating your customer the old-fashioned way... with courtesy, friendliness and intelligence our key differentiators are our teams of professionals, a proven process transitioning methodology and facilities. We complement our strong global orientation with a thorough understanding of the Indian operating environment. We allow your present and potential customers, to contact us in any manner and at any time that they choose. With, Kraftel your customers have unlimited access to your products or services. Our Motive is to help our client’s cut down cost on their operations we have helped companies globally to save 40% on their existing operations as they have outsourced their operations to Kraftel. Our Client have outsourced their non core activities on which they have spent time money and focus the same they are spending now on their core activities leaving non core activities to us which is our core activities and not only we help them improve their operation with our team of professionals who have Enriched experience in handling operations but we have also helped them save 40% on their existing cost of running their operations. The benefits are endless as it makes you free of Human Resource Management, Technology and Infrastructure Management and operations management.