knackbpos

COMPANY PROFILE Knack BPO Solutions was established in 2001 by a team of professionals to cater to the BPO industry. Knack BPO Solutions provides status of HR recruitment and Training, Reseller partnership programs & Customer Relation Management Solutions for our clients through outsourcing services for various industrial segments. The core focus of the company is to reduce the operating costs of our existing and prospective clientele, by increasing their productivity through our outsourcing operations. Some of the industrial verticals we specialize in are, Banking & Insurance, Consumer Products, Engineering, IT / Telecom, IT Enabled Services, Manufacturing, Media & Entertainment, Services & Hospitality. Outsourcing Thoughts • High quality service with low labor cost • Effective utilization of time zone (24x7 service) • Availability of multi-technological skills • 30 to 50% reduction in project cost Reduce and Control Operating Costs • Improve Company Focus • Gain Access to World-class Capabilities • Gain Access to Resources that are Not Available • Internally Enhance Efficiency KnacK ARM Knack Arm provides contract and direct-hire services in all technical & non-technical related fields. We can help anyone searching for short-term positions, project contracts or a long-term career. Knack BPO Solutions is spearhead & and committed to provide value-added staffing solutions to our clients. We are able to drive immeasurable results in recruitment and workforce management. Knack Arm is a leader in delivering staffing services in a variety of industries. Whether you are seeking employment or a new employee, our holistic approach to temporary, temp-to-hire and direct hire staffing will make it easier for our clients to achieve their goals. We test and screen our applicants to find the right person for each position. Whether you are staffing during employee vacations, special projects or peak workloads, Knack provides trained and available workers to keep your business running efficiently. KnacK BPO Solutions is dedicated to provide highly qualified customer contact professionals who deliver the “human touch” to your customers. KnacK BooN Our trained team of our outbound call centers performs labor-intensive outbound calling that can increase our clients' sales representatives' productivity, turn their customer/prospect database into an updated powerful marketing tool and ultimately make a significant impact on their bottom line. We do outbound direct market campaigning, selling home equity loans to target consumers, tele-marketing for extended warranty, giving welcome calls and insurance calls, customer retentions calls, proactive telecalling, Selling the services related to partner programs and promotions, selling 'sticky services' and making sales referrals. KnacK BOON is one of the largest customer care service providers in India. We help our clients establish benchmarks in world-class customer service. At KnacK, every agent / associate strives to bring exceptional experience to the client's customers and provides first contact resolution. KnacK BOON provides simple to high-end tech support including customer service, product feature / services support and troubleshooting. We have exceptional experience in supporting diverse hardware and software products. KnacK has successfully launched pilots, followed by rapid increase in size and scope without compromising on project metrics. KNACK Boon’s Major Focus is on the following domains. o Customer Retention Services o Inbound & Outbound Call Center Services o Product & Business Promotions KnacK Boon Provides • Marketing strategies • Sales and promotions . Website Design & Development • Customer retention services • Collections and recovery services • Product / service features support • Outbound telemarketing/follow up • Inbound call centre response service • Billing queries • Compliant and query resolution • Activation and change of services • Cross-sell and up-sell • Correspondence management • Lead Generation Programs • Increase memberships and membership renewals • direct mail & Follow up campaigns • Product information support • Insurance claims calls • Service / plan changes • Enhance exposure within your target markets • Increase market share • Speed up the closure of new accounts • Conduct market research • B2B/B2C Customer Acquisition • Win Back Programs • Tele surveys § Customer Relationship Management § Loyalty Programs, § Welcome Calls, § Service Satisfaction Follow ups, etc., CLIENTELE • TATA Teleservices Limited • Hutchinson Essar South Limited • Bharti Teleservices • ICICI Bank Limited • The Times Group – RadioMirchi • HCL technologies • Covansys • Synova innovative Technologies • Electronic Data Systems • Ramco Systems • Locus Technologies • Scion International • Kumaran Systems • Bhanu Technologies • Zee Group – New Era Entertainment Limited • TATA-AIG Life Insurance Insurance • Max new York Life Insurance • Jasubhai Digital Media • ACCEL Frontline Ltd • PBSC Spectacular Solutions Pvt Ltd • Swiss India Ltd • Texcel International • Slash support • Tec pacific • Locus Technologies Pvt Ltd • Electocare systems pvt ltd., • Proteck Machineries Private Limited • Pipe supports India P Ltd.,