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@kmnsirim
Membre depuis le 20 juin 2017
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kmnsirim

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6 years of consistent results in customer success with an emphasis on training & technical/product support. A guru with Microsoft, Google, and Apple application and/or hardware. Experience with technical documentation and content writing as well. Native English speaker. 60 WPM speed is helpful with data entry projects. Looking for virtual assistant positions and projects. See skills list for full scope, all skills added are at Advanced to Proficient level. Also a budding entrepreneur looking to sharpen skills for startup.
$30 USD/hr
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Expérience

Customer Success - Finance & Risk

Dec 2016

Conducted online training sessions to new clients and led on boarding process Coached and developed staff, with an emphasis on developing their project management and customer success fundamentals Used Salesforce, Jira, Zendesk, Totango to manage customer case load Ensured positive customer experience by proactively managing/growing customer relationships First point of contact for customer training, data conversion, setup/configuration, problem solving with emphasis on timely resolution

Éducation

Information Systems

2006 - 2010 (4 years)

Certifications

  • US English Level 1
    97%

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