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Amazon Skills & Accomplishmentsarticle
A variety of writing samplesarticle
Amazon Listing - A+, Sports & Outdoorsarticle
Amazon Listings - Classic, Health & Householdarticle
Customer Happiness Templatesarticle
Article on the importance of Amazon customer supportarticle
Interview with Kassandraarticle
Kassandra's Personality Profilearticle
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“Exceptionally fast and delivered to the highest quality. I have no hesitation in recommending her work”JanHart1 il y a 5 ans
Review project 11/28/12
“Great writer! Quality work delivered on time with professionalism.”easygoing11 il y a 5 ans
Translation Romanian-English- Only Romanians!!!!!
“Great experience, highly recommended. Would surely like to work again soon”stancubog il y a 5 ans
Project 2540714 has been deleted
“Absolutely wonderful and would love working with freelancer again. The project took longer than what was quoted but was very thoroughly done! Excellent job.”ocrany il y a 5 ans
kassandra1408 writing review job
“did a good job on time”wmjka il y a 6 ans
Product Description writer
“Great ! Would love to work with her again.”NZS061312 il y a 6 ans
Amazon E-Course Mentor, EcomHackerSep 2017
Expertise: Structuring an e-course, Community Management, Affiliate Links Top Soft Skills: Assertiveness, Innovative Thinking, Interpersonal Skills, Teaching Achievements - Thrived in a fast-paced office environment that values an exceptional work ethic and integrity - Excelled in direct customer service while training, interviewing and attaining successful sales. - Established business relationships with customers to better monitor and cater to training needs
Senior Operations ManagerSep 2017 - Aug 2018 (11 months)
Expertise: Strategic Planning, Negotiation Expert, Process Improvement Top Soft Skills: Decision-Making, Goal-Oriented, Highly Organized Achievements - Successfully managed 3 different marketplaces in 11 months on-time and within budget. - Monitored employee productivity and optimized procedures to reduce overall costs - Streamlined business outreach and re-engagement of lost customers in coordination with the Marketing department
Amazon FBA SpecialistJan 2017 - Sep 2017 (8 months)
Expertise: Advanced Inventory Management, Distribution Operations, Leadership and Supervision Top Soft Skills: Accountability, Solution-Driven Achievements - Accomplished in developing effective processes and directing complex logistics functions for multi million-dollar projects - Served as transportation liaison between various organizations and countries. - Identified and corrected efficiency bottlenecks, which saved $20k and resulted in faster, more accurate supply shipments.
Junior Logistics CoordinatorSep 2016 - Jan 2017 (4 months)
Expertise: Amazon Shipments, Inventory Control Processes, Procurement, Warehouse and fulfillment Top Soft Skills: Critical Thinking, Attention to Details Achievements - Coordinated and monitored supply chain operations - Key player on team that consistently exceeded stated objectives on all projects. - Played an integral role in creating new automated method for property tracking procedures to increase accuracy and accountability.
Customer Happiness ManagerFeb 2016 - Oct 2016 (8 months)
Expertise: Customer Service Management, Front-End Supervision, Teambuilding & Training, Cost-Reduction Strategies Top Soft Skills: Initiative, Work Ethic, Empathy, Positivity Achievements - Wrote an employee’s manual on the Dos and Don’ts of customer service. - Streamlined customer service department operations by introducing a series of rigorous training sessions. - Trained a special team to handle returns and claims, thereby managing the time of customer services representatives effectively.
Customer Happiness RepAug 2015 - Feb 2016 (6 months)
Expertise: Complaint Resolution, Customer Satisfaction, Sales & Margin Improvement, Order Fulfillment Top Skills: adaptability, clear communication, persuasion, tenacity Achievements - Demonstrated professional etiquette and manners when engaging with customers which resulted in 45% improved feedback from customers. - Resolved customer complaints by identifying problems and taking appropriate corrective action – resulting in 50% increase in department’s efficiency
Year Abroad in Journalism and Criminology2010 - 2011 (1 year)
BA in Translating, Interpreting and Terminology2011 - 2014 (3 years)
MA in Conference Interpreting2014 - 2016 (2 years)
IT Essentials: PC Hardware and Software (2010)Cisco Networking Academy
The IT Essentials: PC Hardware and Software curriculum provides an introduction to the computer hardware and software skills needed to help meet the growing demand for entry-level information and communication technology (ICT) professionals. The curriculum covers the fundamentals of PC technology, networking, and security, and also provides an introduction to advanced concepts.
First Aid Certificate (2012)Romanian Red Cross
First Aid is the immediate care given to the injured or suddenly ill person. It is the temporary assistance that is rendered until competent medical care, if required, arrives and takes over.
IELTS, Grade 8 out of 9 (2009)British Council, Cambridge University
Grade 8 out of 9 - High international standards of language assessment. C2 European Level, Expert User/ Native
Certificate of Advanced English, Grade A (2007)British Council, Cambridge University
Cambridge English: Advanced, also known as Certificate in Advanced English (CAE), is a high-level qualification in English for demanding academic and professional situations.
US English Level 295%
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