Image de profil de kassandra1408
@kassandra1408
Drapeau de Romania Bucharest, Romania
Membre depuis le 5 juillet 2011
0 Recommendations

kassandra1408

En ligne Hors ligne
Hi there, and thanks for taking the time to read my profile! For the past 3 years I’ve worked my way up the ranks of an 8-figure e-commerce start-up, learning the ropes of customer support, logistics, Amazon and eventually settled in as the Operations Manager. During that time I honed my professional, social and emotional skills to achieve success and work harmoniously in any team. My portfolio was especially curated so that you can get to know be better. In it you will find: - my personality profile - customer happiness templates - Amazon listings & keyword research - various writing samples & *an entire document on my Amazon expertise* I have also included a fun interview FAQ I hope you will enjoy. Make sure to also check my resume (at the bottom of the page) to get to know me better, Thank you, & I hope to work with you soon! SEO: amazon FBA seller, private label specialist, optimizing expert, e-commerce, customer support, logistics and shipments, virtual assistant, trainer
$20 USD/hr
12 commentaires
4.2
  • 44%Travaux complétés
  • 100%Selon le budget
  • 97%Dans les temps
  • 7%Taux de Réembauche

Portfolio

Avis récents

Expérience

Amazon E-Course Mentor, EcomHacker

Sep 2017

Expertise: Structuring an e-course, Community Management, Affiliate Links Top Soft Skills: Assertiveness, Innovative Thinking, Interpersonal Skills, Teaching Achievements - Thrived in a fast-paced office environment that values an exceptional work ethic and integrity - Excelled in direct customer service while training, interviewing and attaining successful sales. - Established business relationships with customers to better monitor and cater to training needs

Senior Operations Manager

Sep 2017 - Aug 2018 (11 months)

Expertise: Strategic Planning, Negotiation Expert, Process Improvement Top Soft Skills: Decision-Making, Goal-Oriented, Highly Organized Achievements - Successfully managed 3 different marketplaces in 11 months on-time and within budget. - Monitored employee productivity and optimized procedures to reduce overall costs - Streamlined business outreach and re-engagement of lost customers in coordination with the Marketing department

Amazon FBA Specialist

Jan 2017 - Sep 2017 (8 months)

Expertise: Advanced Inventory Management, Distribution Operations, Leadership and Supervision Top Soft Skills: Accountability, Solution-Driven Achievements - Accomplished in developing effective processes and directing complex logistics functions for multi million-dollar projects - Served as transportation liaison between various organizations and countries. - Identified and corrected efficiency bottlenecks, which saved $20k and resulted in faster, more accurate supply shipments.

Junior Logistics Coordinator

Sep 2016 - Jan 2017 (4 months)

Expertise: Amazon Shipments, Inventory Control Processes, Procurement, Warehouse and fulfillment Top Soft Skills: Critical Thinking, Attention to Details Achievements - Coordinated and monitored supply chain operations - Key player on team that consistently exceeded stated objectives on all projects. - Played an integral role in creating new automated method for property tracking procedures to increase accuracy and accountability.

Customer Happiness Manager

Feb 2016 - Oct 2016 (8 months)

Expertise: Customer Service Management, Front-End Supervision, Teambuilding & Training, Cost-Reduction Strategies Top Soft Skills: Initiative, Work Ethic, Empathy, Positivity Achievements - Wrote an employee’s manual on the Dos and Don’ts of customer service. - Streamlined customer service department operations by introducing a series of rigorous training sessions. - Trained a special team to handle returns and claims, thereby managing the time of customer services representatives effectively.

Customer Happiness Rep

Aug 2015 - Feb 2016 (6 months)

Expertise: Complaint Resolution, Customer Satisfaction, Sales & Margin Improvement, Order Fulfillment Top Skills: adaptability, clear communication, persuasion, tenacity Achievements - Demonstrated professional etiquette and manners when engaging with customers which resulted in 45% improved feedback from customers. - Resolved customer complaints by identifying problems and taking appropriate corrective action – resulting in 50% increase in department’s efficiency

Éducation

Year Abroad in Journalism and Criminology

2010 - 2011 (1 year)

BA in Translating, Interpreting and Terminology

2011 - 2014 (3 years)

MA in Conference Interpreting

2014 - 2016 (2 years)

Qualifications

IT Essentials: PC Hardware and Software (2010)

Cisco Networking Academy

The IT Essentials: PC Hardware and Software curriculum provides an introduction to the computer hardware and software skills needed to help meet the growing demand for entry-level information and communication technology (ICT) professionals. The curriculum covers the fundamentals of PC technology, networking, and security, and also provides an introduction to advanced concepts.

First Aid Certificate (2012)

Romanian Red Cross

First Aid is the immediate care given to the injured or suddenly ill person. It is the temporary assistance that is rendered until competent medical care, if required, arrives and takes over.

IELTS, Grade 8 out of 9 (2009)

British Council, Cambridge University

Grade 8 out of 9 - High international standards of language assessment. C2 European Level, Expert User/ Native

Certificate of Advanced English, Grade A (2007)

British Council, Cambridge University

Cambridge English: Advanced, also known as Certificate in Advanced English (CAE), is a high-level qualification in English for demanding academic and professional situations.

Certifications

  • US English Level 2
    95%
  • Blogging 1
    93%
  • Academic Writing
    85%

Vérifications

  • Connecté à Facebook
  • Freelance Préféré
  • Paiement vérifié
  • Téléphone Vérifié
  • Identité Vérifiée
  • E-mail vérifié

Mes meilleures compétences

Voir des freelances similaires