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Customer Service RepresentativeJun 2015 - Jan 2017 (1 year)
• De-escalating technical cases of Microsoft Partners to the right support team. • Accurately documented, researched and resolved customer service issues. • Updating the contracts of Microsoft Partners for their subscriptions.
Customer Service RepresentativeMay 2012 - Dec 2014 (2 years)
• Effectively managed a high-volume of inbound and 3-way-call with merchants. • Filed dispute cases for customer complaints against a merchant's charge. • Referred unresolved dispute cases to designated escalation team for further investigation.
Data Miner (Home based job)Jan 2010 - May 2011 (1 year)
Organized and posted updates from client’s Facebook page to their website.
Document AnalystJan 2009 - Dec 2009 (11 months)
Obtained scanned records and uploaded them into the database.
EncoderJan 2006 - Dec 2008 (2 years)
Entered numerical data into databases in a timely and accurate manner.
Bachelor's/College Degree2010 - 2012 (2 years)
CERTIFICATE OF AWARD (2011)Mabalacat College
For winning EXTREME KEYBOARDING IT DAYS 2K11 with the theme "MAKE I.T. HAPPEN" given this 9th day of March, 2011 at Dolores, Mabalacat, Pampanga
Training at TESDA and Metro Clark ICT (2011)TESDA and Metro Clark ICT
Finishing Course for Call Center Agents Sponsored by : TESDA and Metro Clark ICT Dates of Training : April 10, 2012 – May 11, 2012 : 100 hours
CAPITAL ONE UNIVERSITY TRAININGS (2012)Capital One Bank
• 10.21.2014 – MasterCard and Visa 2014 Disputes Release • 05.09.2014 – US Card TSC Expert Training • 05.08.2014 – Merchandise Dispute Intake Case Studies • 03.12.2013 – Introduction to Chordiant Standard Case • 03.11.2013 – Introduction to Chordiant for Disputes • 09.22.2012 – Merchant Blocking TSC • 06.25.2012 – TSC Novice Agent • 06.24.2012 – Avaya IP Phone Agent Training Video • 06.19.2012 – Set Expectation for 3 – Way Calls
Microsoft Partner Network – PTR (2015)Microsoft
• 06.18.2015 – New Hire PTR Training – De-Escalation Process for Technical Cases – Updating contracts for Microsoft Partner Network – Email Etiquette
Finishing Course for Virtual Assistant (2017)Work from Home Roadmap | https://www.wfhr.io/
Sponsored by Work from Home Roadmap | [url removed, login to view] How to Work from Home as a Virtual Assistant | February 01, 2017 - Present
A successful completion of WFHR's Virtual Assistant Boot Camp "Email Management" module. I have studied and practiced essential skills for effectively organizing, filtering and handling emails. EMAIL MANAGEMENT • Why Email Management is Important • Navigating GMail • Composing Emails • Organizing Emails • GMail Settings • Email Filters • Email Delegation • Email Etiquette [url removed, login to view]
A successful completion of WFHR's Virtual Assistant Bootcamp "Office Applications" module. I have studied effective strategies for handling different office applications (such as Google Docs, Spreadsheets, etc), Cloud storage applications while ensuring online security. OFFICE APPLICATIONS • Different Office Applications • Cloud File Storage Solutions • Google Docs • Spreadsheet formulas • Google Forms • Keyboard Shortcuts • Account Security [url removed, login to view]
A successful completion of WFHR's Virtual Assistant Bootcamp "Schedule Management" module. I have learned different strategies and techniques in Google calendar management and effective schedule organization (including timezone differences). SCHEDULE MANAGEMENT • Your role in managing your client's calendar • Google Calendar interface • Creating Events and Reminders • Shared and Multiple calendars • Using Time Zones in Google Calendar [url removed, login to view]