Miguel A.

Tech savvy, critical thinker and results oriented IT professional with strong experience in the International Outsourcing Business and proven success in managing multimillion dollar Global ITO Account Delivery accounts, mainly in the IT Audit, Compliance and Risk Management areas. Background includes a strong management support skillset of Project Management and Service Management, as per the market’s Best Practices and Guidelines, and long-term experience in IT Enterprise Architecture and Solution Management as well as extensive and successful experience in Customer facing roles, with a highly adaptive posture from C-Level Management to Helpdesk Support Personnel. Keywords for my previous work experiences have been Cost Reduction on Service Delivery, IT Process Optimization, ISO and SOX Compliance and Auditing Exposure Reduction, Compliance Business Development on Delivery and overwhelming increase on Customer Satisfaction Evaluations. Technical Skills: - Security Management (Business Compliance, Operational Risk, Incident/Problem Management, Security Architecture and Policy Definition, SOX Compliance, IT Audit) - System Administration (*NIX, OsX, basic monitoring and auditing in zOS, Mainframe and AS400 environments) - Software Development (C, Java, Perl, Ruby, PHP, Shell, Cobol, JCL, etc.) - Specific Software Configuration, Installation and Management (IBM NetCool, IBM Websphere Application Server, IBM Lotus Domino Server, IBM Tivoli Suite) - Backup Administration on Large Systems - OSS/BSS Systems (Telecommunications, System Architecture) - Basic Database Administration (DB2, Informix, Oracle, Postgre, MySQL)