Saravana J.

• Involved in managing and safegaurding the international clients securities (Custody Process – Semi -Voice) • Verifying the validation of securities by calling the transfer agents in U.S.A. • Responsible for updating the daily status reports for new stock transfers and Re-orgs. • Initiated and implemented new process improvements by identifying & analyzing with onsite. • Follow on stock transactions, mergers, corporate actions, redemptions with transfer agents on daily basis and update directly to the onsite supervisor. • Worked directly with clients’ through all phases of transactions. • Prepared daily, weekly reports and monthly score card reports for the team and management. • Perform quality assurance on work processed. • Attend the regular onsite call conference, video conference, discuss doubts / queries with client.

• Involved in managing the Banking process – Corporate Operations. • Responsible for examining and authorizing the International transactions on Loans, Deposits and Invoice Discounting as per RM request. • Prepared daily, weekly and monthly reports for the whole team and management. • Perform quality assurance on work processed. • To liquidate the contracts manually on maturity. • Attend the regular client calls. • Handling the team and reporting to Manager and Overseas client. • Verifying all the daily transactions processed – QC. • Discuss doubts / queries with development team / client. • Conduct internal trainings on various products. ACHIEVEMENTS: • Joined as Customer Service Executive and within 7 months promoted as Senior Customer Service Executive. • Awarded certificate of appreciation for achieving 100% attendance with dedication and continued support. • Awarded as Best Performer for the period of Jan’12 - Sep’12. • Developed and implemented new ideas and business plans to meet company’s goals and objectives. • Got appreciation emails from client for working extra mile.