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@jenniferfelix
Drapeau de Philippines Quezon City, Philippines
Membre depuis July, 2017
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jenniferfelix

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I have 12 years experience with different international BPO in the Philippines, covering different functions and line of business, such as sales, appointment setting, customer service, collections, data entry, prospecting and verification.
$5 $ US / h
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Portfolio

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Expérience

Collection Agent

Jul 2011 - May 2017 (5 years)

1. Contact customers via outbound/inbound phone calls to secure balance of debt by negotiating payment terms and methods. 2. Record and update full and complete account information to aid in account resolution. 3. Follow up on promise to pay and payment commitment accounts to ensure a positive resolution and client satisfaction. 4. Updating and identify additional contact information. Update the servicing system with valid demographic and other information.

Customer Service Associate

Feb 2011 - Jul 2011 (5 months)

Managed inbound inquiries about billing, payment, sales, orders and other product promotion, quickly establishing relationship and rapport over the phone.

Team Leader - Timeshare Appointment Setters

Sep 2008 - Jan 2010 (1 year)

Managing a minimum of 12-member team assisting in verification and closing or appointment setting of a qualified guest for a timeshare presentation.

Real Estate Agent/Marketer

Nov 2001 - Dec 2002 (1 year)

Serves as marketing arm for all Fil-Estate Projects both Upscale and Lowscale Properties such as the Camp John Hay Manors, South Woods, NAREL, The Renaissance, and The Fairways and Blue Waters. Managing the prospecting, presentations, site tripping, and processing of documents for acquiring real estate property of a client.

Certifications

  • US English Level 1
    85%

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