Jagadesh R.

An experienced SIEM/ITSM/ITOM professional with 12+ Years of total experience in the IT industry involved in diverse roles relating to IT Service Management, IT Operation Management, Identity & Access Management, Privileged Identity Management, Privileged Password & Session Management. Have experience of working with various clients across US, UK, Australia, APAC, Europe and the Middle East on IT Consulting, Solution Implementation, Client Servicing, Technical Support & Management Also involved in evaluating client needs to identify pain points and provide solutions, conduct POC & workshops with stakeholders to scope requirements and ensure that solutions are favorable to all, recording use cases in a deft manner to articulate requirements for implementation & testing, facilitate product comparison study and assessing & documenting the gap between As-Is and To-Be processes to provide the most efficient and cost-effective solution.