Jade L.

I'm Jade Lacap, a former customer service representative, product trainer and team manager in a BPO company. I had been with the company for 12 happy years. I am a self-driven, hardworking, and ambitious individual. In the past twelve years, I have acquired lots of skills including interpersonal, organizational, and communication skills, and the ability to produce outstanding results. I have leadership qualities, and I uphold high standards of professionalism when performing my duties. Today, I am interested in applying for a full-time job. My primary goal is to provide the best customer service experience through phone, chat and email communication. Customers' needs are evolving rapidly and what they need is a quality service. I'm looking forward in sharing and applying the best practices in customer experience that I have learned for 12 years. Having the skills needed for any customer-related job, It would be of great honor to be part of the team.