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EXPLORE
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$15 USD / Hour
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Armenia (6:36 AM)
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Joined on March 4, 2011
$15 USD / Hour
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Business Management professional with over 6 years of professional experience in various international companies. Main overview: - PMP Certified - Excellent knowledge of English, Russian and French - Internationally recognized degree from Jean Moulin Lyon 3 Business School - 6 years of diverse professional experience ranging from the restaurant industry to professional services and call centers - Experience in managing budgets of above 1 million dollars per annum - Experience in managing teams of more than 200 people
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Experience
Chief Operating Officer
Jul, 2014 - Present
•
12 years
Bureau Veritas, BIVAC Armenia
Jul, 2014 - Present
•
12 years
• Management of all day to day operations in the business • Management, training and developing the customer care team: live chat, call centre, face to face customer care • Oversee the SW users complaints management • Manage the IT team and ensure crash free operations for all IT related processes • Oversee the SW system availability and performance, sustainability, disaster recovery and system evolution • Execute transformational or change management activities
Jul, 2014 - Present
•
12 years
Sales and Marketing Director
Oct, 2009 - Present
•
16 years, 9 months
Intra Call Center AM ( CCA International Group)
Oct, 2009 - Present
•
16 years, 9 months
• Establish and execute development strategies • Market research analysis • Disclosure of new clients • Negotiations with current and prospective clients and corporate partners • Management of the Marketing department • Recruitment for the department • Presentations for prospective partners and clients • Disclosure of latent needs of the customer
Oct, 2009 - Present
•
16 years, 9 months
Chief Marketing Officer
Jun, 2012 - Jul, 2014
•
2 years, 1 month
Figaro Restaurant Group (Segafredo Zanetti Espresso, Square One, Cinnabon, SFC)
Jun, 2012 - Jul, 2014
•
2 years, 1 month
• Management of all marketing processes including development and brand strategies, business planning, establishment of loyalty programs, pricing policy, cross selling and promotions, product management, artwork design concepts, event management as well as disclosure of latent needs of the customers • Management of all processes related to branch and brand openings, as well as expansion policies and budgeting for the department • Sales forecast, management and evaluation of financial returns
Jun, 2012 - Jul, 2014
•
2 years, 1 month
Education
Institut d'Administration des Entreprises
2008 - 2012
•
4 years
Bachelor\'s in Business Management
France
2008 - 2012
•
4 years
Hayastani Fransiakan Hamalsaran
2008 - 2012
•
4 years
Bachelor\'s Degree with Honours in Business Management
Armenia
2008 - 2012
•
4 years
Qualifications
Project Management Professional, PMP
2015
Project Management Institute PMI
www.pmi.org
2015
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