Imran S.

IT Help Desk & Travel Desk • More than 6years’ successful experience in IT Helpdesk Support, Customer Service and Travel Desk Support with recognized strengths in problem-solving and trouble-shooting, and planning/implementing proactive procedures and systems to avoid problems in the first place. • Microsoft Certified Technology Specialist (MCTS): Windows Vista / Windows 7, Configuration. (MCP ID # 6757263) • Information Technology Infrastructure Library (ITIL® version 3 Foundation Examination) passed. (EXIN Registration Number: 4233811) • Possess solid computer skills. Excellent working knowledge using Windows & Linux operating systems; SAP, CRM, Microsoft Office, Outlook and Multimedia tools.