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INDEX ________________________________________ v ABOUT US v OUR EXPERIENCE v BPO SOLUTIONS FROM TECCASYS v DATA CONVERSION v OUR PROCESS AND STANDARDS v DATA ENTRY & PROCESSING SERVICES v QUALITY PRACTICE v INFRASTRUCTURE v DELIVERY CENTERS v BUSINESS FACILITATION PROCESS FOR CALL CENTRES v OUR CLIENTS v CONTACT ADDRESS ABOUT US YOUNKER & COGNITION SOLUTIONS is managed by a team of qualified and experienced professionals, with several man-years of experience in data processing, systems development / implementation / maintenance, training, marketing, value-added support, etc. With extensive business opportunities growing due to advent of Internet, YCS evolved a new collaborative business model, wherein YCS, while retaining its identity by handling selective projects, also became capable of handling high volume BPO / ITES projects by appropriate business agreements with corporate, small and medium segment IT units. YCS provides both business procurement and project management services to a range of IT units, with final delivery responsibilities lying with YCS. OUR EXPERIENCE Information Technology… Some Areas of Our Expertise: Development and implementation of Web based solutions covering the Intranet, Extant and Internet: v Web Sites v Web Portals v WAP Services v E-Business Applications v Customer Relationship Management v Supply Chain Management Development and implementation of Content Management and Workflow solutions: v Imaging v Document Management v Web Content Management v Knowledge Management Consulting Services covering: v Information Strategy Planning v Enterprise Application Integration v Functional and Technical Specifications development v Project Management BPO Solutions from YCS YCS understands that in today's competitive business environment, companies are under constant pressure to increase profitability and improve the customer relationship experience, while simultaneously lowering operating costs. Given these contradictory performance challenges, it's increasingly clear that companies must partner with someone who specializes in providing a superior customer experience, while providing significant cost savings. The pressure to lower operating costs means that companies must also look at labor intensive back office process as an area for potential savings. Companies can no longer afford to have pools of employees performing functions that are not part of the company's core competencies. Achieving back office efficiencies are the result of partnering with someone who fully understands process driven workflow and can successfully deliver them from a best-cost location. YCS proven methodology allows us to gain a deep understanding of your company's unique needs and challenges and translate them into solutions that are managed locally and delivered globally. Our ability and experience in providing a wide range of BPO solutions means that we are able to customize each solution based upon industry best practices and our own experiences. YCS recognizes that our success lies in the quality of our people, which is why we choose them carefully the locations of our BPO Delivery Centers ensuring you can expect more than the ordinary. YCS has established a full-fledged Data Conversion unit brief details appended to this write-up. It also manages a data processing unit, and to enhance the volume capabilities thrown open by growing BPO / ITES opportunities, YCS has entered into business relationships with a multitude of IT units, whose combined infrastructural strength is made available to prospective clients. Summarizing, YCS is by itself capable of taking up high volume data processing jobs, appropriately distributing and directly controlling the project amongst IT business establishments that form part of the network of service providers co-ordinated by YCS. Data Conversion Data and document conversion is the primary component for a knowledge management system. However handling document conversion by the company itself is neither easy nor productive. Hence it is always profitable to outsource large volume of document conversion jobs to competent outsourcing company. We posses state of the art facilities both in respect of infrastructure and manpower for outsourcing any document conversion project. We use various conversion tools for the conversion of electronic data from its present format to the desired format. We also use customized in house software in such conversion process. We have experience and expertise in the following areas: v Document extraction from virtually any format v OCR cleaning v Indexing v Generate output in any format like SGML, XML, HTML, Word RTF etc v Any DTD, any schema, any specification v Content tagging Our working process can be summarized as per the following: • We review your sample document • We prepare specifications as per your requirement • We prepare samples • You review specifications and samples • We refine specifications and samples till you approve • We develop in-house tools for automation at various levels • We start production • We perform quality check by our quality assurance cell • We deliver converted documents following the agreed schedule OUR PROCESS AND STANDARDS Data Conversion (E-Publishing, Scanning, and Digitalization.) [XML Conversion. SGML Conversion, Data Processing, HTML Conversion, PDF Conversion, Proof Reading, Data Capture /OCR, Document Scanning & Indexing, Media Conversion, Data Entry & Tagging] We have the exclusive in house capability of converting 50,000 characters per agent per day. Your data is one of your most important resources but the data you have is not necessarily in the format that you need. Your business may depend on data from various sources that cannot provide it in a standard, usable format. For these and similar cases, we provide Data Conversion Services and jobs that offer a variety of solutions to get data from one format into another. Regardless of the current state of your data, we provide the necessary Data Conversion services to convert it to a platform-neutral electronic format like XML that is suitable for importing into a data repository. We provide excellent data conversion services that encompass the entire data conversion processes. Our expertise includes converting input data of any format to any desired output format. PDF Conversion We undertake the conversion of PDF files to Microsoft Word files and Microsoft Excel files. Existing PDF Documents can be converted to any required structured format like HTML, XML, WORD, etc for use in other applications. Images can also be extracted easily from PDF documents to any standard image format, and reused for other purposes. We can convert your paper documents, microfilms or scanned images to full text searchable PDF files and to Word files. Our processing step-by-step as under: - Prepare the document for scanning. - Scanning the document. - Selecting images that should not be converted. - Correction of suspects. - Printing & off line proof reading. - Assembly to PDF Books. XML Conversion We specialize in the implementation and management of large, complex SGML/XML Conversion projects for document management, retrieval and archiving. We perform SGML/XML Conversion of digital content, books, magazines, and journals, manuals, manuscripts and other documents. - E Book Conversion. - Conversion from Word to HTML format. - Conversion from Text to Word to HTML YCS Advantage in Data Conversion - Workflow Analysis - Reducing Turnaround Times - Specifications Development - Backup & Disaster recovery protection - Exceeding service level commitments. - Commitment to Security for each piece of client’s input Data Entry & Processing Services Data Entry and Processing service is an important category under IT Enabled Services. The service include capture, digitization and processing of data remained in various sources like manually filled forms, printed documents, images, videos, sounds etc. The output also can be given in diverse media like database on servers, hard copy, CD-ROM etc. as per client's requirement. Organizations are benefited by outsourcing data entry activities as they can save office space, manpower, management headache, but get timely and quality output from experienced and skilled workers. We at YCS have expertise and knowledge to handle most complex projects. We not only execute data entry services, but also offer innovative and customized solutions for your requirements. We internally develop helper tools by our in-house developer team to supplement the operators' work, quality assurance and processing of data. Thus we make the job more efficient and accurate. Also our operators can input any type of data. Our state of the art facility with high internet bandwidth and dedicated pool of project managers, programmers and operators is an ideal choice for outsourcing data entry projects. Here are some of the data entry services which we are capable to provide: • Form data entry • Word processing • Audio transcription • Online data entry • Data entry from image files • Web data capture • Inbound mail data capture • Cash, credit & check processing INFRASTRUCTURE • Powerful servers and 100 work stations, • Failsafe Internet links DSL/512 KPBS, ISDN/128 KBPS and Dedicated RF 256 KBPS, • ISP services from alternate sources, VSNL and AirTel, • Power conditioning and backup through a 30KVA UPS system and a 120 KVA generator system, • Around 5500 sq.ft. of centrally air-conditioned office space in Central Chennai, perfectly laid out and furnished, • Highly qualified and experienced professionals, editors and proofers, managed by a team consisting of General Manager, System Administrators and technical assistants. YCS works three shifts a day, six days a week, and manages a volume of around 1 Lack Documents per month; a normal turnaround time of 16 hours from download time is achieved. A major part of the infrastructure is kept open for incoming projects in other ITES / BPO domains. With a virtual 12-hour time zone difference between US and India, and a huge pool of English speaking computer literate, outsourcing has become all the more meaningful and relevant for US corporates. The major benefits to the clients include • Easy transfer of files and updated reports by F T P. • 12-24 hour turn-around time. • Competitive rates. • No overtime or extra staffing during high-volume periods. • No costly annual maintenance cost. • Document retrieval from our archives. • Archived reports stored up to 3 months. • Security and confidentiality. Delivery Centers Our infrastructure, is state of the art to say the least? Located at India, Tamil Nadu, Chennai it bubbles with talent that is drawn from diverse fields. Our core facilities include: Premises, with temperature controlled interiors. Ergonomically designed flexi-modular workstations and cabins, to allow for client specific customizations. This flexibility extends to offering Program exclusive floor space, security and access. State of art hardware and networking infrastructure sourced from world class International vendors. An in-house Software Development team which helps provide customized and Database intelligent and sensitive programming solutions to deliver that extra value that helps differentiate the way we run a client's program from any other similar service provider In-house Training Teams and not the least is our ability to build up strong redundancy and disaster recovery mechanisms which ensure near nil downtimes, in any environment Availability of seats 1. ITES Document Management - 100Seats * 3 2. Call Centre - 150 seats 3. Engineering Services - 050 seats Business Facilitation Process For Call Centre Apart from the Operations of ITES Production in in-house process Teccasys is also engaged in Procuring Projects and outsourcing the same to the call centre clients in Chennai. Teccasys takes care of the Business Facilitation Process for the Clients in US & UK as well as to the Vendors in Chennai. Teccasys is engaged in these kind of Business activities for the past 2 years and four campaigns are running successfully till date in Chennai. OUR CLIENTS ITES Document Management HCL CONTACT US NO.76,PKP TOWERS, IST FLOOR, KAMARAJER NAGAR ALWARTHIRUNAGAR CHENNAI