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Galahad M.

@gyambaoiii

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\'YOUR SUCCESS IS OUR BUSINESS... WE DON\'T JUST WORK...WE DELIVER GREAT RESULTS!\"

$10 USD / Hour

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Philippines (10:44 AM)

Joined on April 8, 2011

$10 USD / Hour

I worked in a call center for more than 3 years handled various campaigns such as; AT&T, DirecTV, Vonage, Straight Talk, and Blue Cross and Blue Shields (Health Care). My huge training in Telemarketing, Appointment Setting, and Customer Service are my competitive edge in bringing your product or service in a high growth market. I've just opened up a mini contact center and currently handling Directory Pages campaigns. I have competitive sales for to meet the metric set by the company.

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Experience

Customer Service Representative

Jun, 2011 - Oct, 2012

1 year, 4 months

Convergy's

Jun, 2011 - Oct, 2012

1 year, 4 months

I assist customer with regard to their issue, I activate and review their application and always go with first call resolution.

Jun, 2011 - Oct, 2012

1 year, 4 months

Outbound Agent

Feb, 2012 - May, 2012

3 months

TRG

Feb, 2012 - May, 2012

3 months

Vonage is a home phone service ( VOIP) that runs through a high speed internet. I do cold calling to all household and/or decision makers and convince them to switch their home phone service to Vonage. I belong from the top 10 sales associates during Academy bay.

Feb, 2012 - May, 2012

3 months

Global Agent

Dec, 2011 - Feb, 2012

2 months

VXI

Dec, 2011 - Feb, 2012

2 months

Directv is one of America's satellite service providers. We assist customers with regard to their inquiriesand concerns, qualify them and run a credit check using their SSN. If they're qualified that's the time we process their order and installation of the service.

Dec, 2011 - Feb, 2012

2 months

Education

Bachelor of Science in Marine Transportation

1987 - 1990

3 years

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Philippines

1987 - 1990

3 years

Qualifications

Salesforce Test

2010

Odesk

1. Apex Code 2. Application Framework 3. Database Services 4. Packaging 5. Salesforce Features and Fundamentals 6. Visual Force 7. Web Service API

2010

Outbound Sales Skills Test

2010

Odesk

1. Basic Outbound Sales 2. Call Control 3. Calling Ethics 4. Closing the Sale 5. Opening the Sale 6. Process Knowledge

2010

Call Center Skills Test

2010

Odesk

1.Analytical and Logical Ability 2. Computer Skills 3. Email Etiquette and Skills 4. Helpdesk Etiquette and Skills 5. Outbound Sales Skills 6. Telephone Etiquette and Skills

2010

Publications

Appointment Setting, Lead Generation, Telemarketing, Customer Service

iTalk Worldwide Connections

iTalkWorldWideConnections.com was formed by a highly dynamic individuals characterized by their ability to see things "out-side the box," making them to create a life changing environment radically changing the world to deliver outsourcing solutions from the largest to small-sized company. Our combine specialized knowledge and expertise is one of our competitive edges bringing company's products and services in high growth markets maximize their sales target, and optimize their custo

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