EXPLORE


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$3 USD / Hour
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Philippines (10:40 AM)
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Joined on March 22, 2011
$3 USD / Hour
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I am a multi-tasked person. I have handled several tasks like replying to E-mails, answering phone calls, assisting customers via live chat and doing data entry tasks like converting PDF files to Excel or Doc files. I am internet savvy and technically inclined and I have a lot of exposure to MS Applications like Excel, Word, Presentation/PowerPoint and Outook. I can work independently with minimal supervision and can easily follow instructions. I do fast phase work so as to make sure deadlines are met with maximum accuracy. I spend most of my time with my computer and the internet.
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Education
University of San Jose - Recoletos
2000 - 2005
•
5 years
Bachelor's Degree

Philippines
2000 - 2005
•
5 years
Qualifications
Team OIC
2007
People Support (Phils.) Inc.
This award was given to us as a sort of promotion wherein when the Team Lean is not around I take charge of the team. I also do coaching sessions to the newbies and those who weren't able to meet the metrices set by the account.
2007
100% Quality Assurance
2006
People Support (Phils.) Inc.
Our calls are recorded and will be randomly pulled up and will be evaluated if the quality of our call is within the specified procedure of the company and the account.
2006
Highest PACMAN (the sum of all the metrices) Score
2006
People Support (Phils.) Inc.
We have a set of matrix in our account and they call all these metrices the PACMAN score. These metrices are Quality Assurance Score, CSAT score, retention rate, average handle time and schedule adherence.
2006
Verifications