Image de profil de genessamaecuteng
@genessamaecuteng
Drapeau de Philippines Baguio City, Philippines
Membre depuis le 26 mai 2013
4 Recommendations

genessamaecuteng

En ligne Hors ligne
My Professional objectives is to deliver excellent service efficiently and accurately. Establish long-term relationships with successful clients. I have been in the Business Process Outsourcing/ Call Center Industry for more than 8 years now and has been working as a freelance VA for almost 10 years.I am very well trained and experienced on Customer Service, Phone Support, Sales (inbound and Outbound), Virtual Assistant, Order Taking, Appointment setting, VOIP, Lead Generation and Management, Social Media Management, transcription and More.. Today, I continue to grow and transform to meet my client's needs. I am continuously learning to broaden my range of services and continue to apply my expertise and maintain commitment,trust, and growth with my clients.
$8 USD/hr
34 commentaires
5.5
  • 98%Travaux complétés
  • 100%Selon le budget
  • 100%Dans les temps
  • 10%Taux de Réembauche

Portfolio

Avis récents

  • image de Yan Z. 2 english speaking Telemarket agents €525.00 EUR

    “Perfect Freelancer - Would hire def. again.”

  • image de Gemma L. Multiple users required to Interact with an online forum about English language practice $1089.93 AUD

    “Excellent work and communication [01 November, 2016] Fast work and excellent communication [01 November, 2016] Excellent quality work and communication [04 December, 2016] Work completed as per requirements - recommended freelancer. [04 December, 2016] Work completed as per requirements - recommended freelancer. [04 December, 2016] Work completed as per requirements - recommended freelancer. [04 December, 2016] Work completed as per requirements - recommended freelancer. [04 December, 2016] Work completed as per requirements - recommended freelancer. [04 December, 2016] Work completed as per requirements - recommended freelancer.”

  • image de Mahtab A. Project for genessamaecuteng $12.03 USD

    “Very unprofessional and project was not done as required and very bad job.”

Expérience

Freelance VA - Account Management Executive

Sep 2015

Handles Email Support, Order processing, shipment process and Social Media Management

Senior Appointment Executive

Jun 2014 - Jun 2015 (1 year)

Call Luxembourg Companies and explain and offer 360 capabilities with GOOGLE. Set up appointment and forward to Luxembourg Team for closing.

Freelance Social Media Manager

Sep 2013 - Jan 2015 (1 year)

Managed Social Media Accounts, Ad Posting, Replies to queries, Creates Ads, Product Posting, Social Media Presence and Interaction.

Online Virtual Account Manager

Aug 2011 - Sep 2013 (2 years)

Handled Incoming Calls and Emails from Customers, Answered queries and creates daily report submitted to the owner

Freelance Online English Tutor

Jan 2010 - Sep 2014 (4 years)

English Tutor for different levels from different countries.

Account Executive

Mar 2009 - Jan 2010 (10 months)

Handled RingCentral Customer Accounts, Maintenance and More

Account Executive

Apr 2008 - Mar 2009 (11 months)

Handled CITI Bank Account customer inquiries and concerns.

Operations Manager

Oct 2006 - Apr 2008 (1 year)

Handled new campaigns for the company managing 20 to 25 team members. Provided Training and managed performance of the entire team and campaign.

Technical Support Representative

Aug 2005 - Aug 2006 (1 year)

Technical Support Representative Handles Incoming Calls and Resolve customer issues with internet connection by making sure that I have provided and excellent customer service experience.

Éducation

Bachelor of Secondary Education Major in English

2002 - 2006 (4 years)

Qualifications

Voice and Accent Certificate (2008)

BPO

Voice and Accent Certificate

Berlitz language assessment and testing PASSER (2010)

BERLITZ

Berlitz offers standardized tests to measure proficiency in speaking, listening, reading and writing a language. These can be used for pre-employment screening and progress [login to view URL] can correlate scores with major standardized tests and proficiency scales, such as the Test of English for International Communication (TOEIC), Test of English as a Foreign Language (TOEFL) and the Common European Framework of Reference for Languages (CEF).

Publications

Genessa

Test

Certifications

  • US English Level 1
    95%

Vérifications

  • Connecté à Facebook
  • Freelance Préféré
  • Paiement vérifié
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