Nancy F. Profile

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$12 USD / heure

indianapolis,

united states

$12 USD / heure

Il est actuellement 9:52 PM ici

Rejoint le mai 4, 2016

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Nancy F.

@fishernl

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$12 USD / heure

indianapolis,

united states

$12 USD / heure

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Cece - Expert on Computers

I am a graduate student in Maritime Archaeology and Archival Research. I am also an expert on citizen science. I am currently looking for an online job either in a call center, in customer service, or in technical support. I was the customer support and tech support agent for [login to view URL] for two summers. I also worked as an office assistant for Roche Diagnostics and helped their office become more efficient in Office and Adobe projects. At the time, I set up a MailMerger protocol for the contracts department. I am highly sufficient on computers. I have worked in customer care, call centers, and customer service for 5+ years. I can send you my resume on request.

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Expérience

Freshpreserving.com/Jarden Home Brands

mai 2016 - sept. 2017 (1 an, 4 mois)

Acted professionally and patiently when addressing negative customer feedback. Improved call center functionality and service capacity by resolving customer complaints efficiently and quickly. Met or exceeded service and quality standards every review period. Gathered and verified all required customer information for tracking purposes

Animal Care Centers of NYC

juin 2015 - janv. 2016 (7 mois, 1 jour)

Review, select and place companion animals as well as exotic animals that are surrendered to the AC&C Build and maintain relationships with animal welfare adoption partners Float between multiple sites. Help new hires learn proper office protocols. Maintain relationships between the veterinarian department, the foster department, and the behavior department

Baymont Inn and Suites of Boone South

nov. 2012 - janv. 2014 (1 an, 2 mois)

Promoted the hotel brand's loyalty scheme. Improved customer service ratings. Collaborated with maintenance and housekeeping. Recruited and trained new members of the guest service team. Accommodated guests' requests. Resolved service-related problems promptly. Processed telephone and walk-in reservations